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Summary
The Lead Cashier position is responsible for accurately processing guest transactions, and providing superior customer service at all food and retail outlets; provide training and assistance of cashiers; and ensuring shift information is passed along to oncoming cashiers and management.
Duties/Responsibilities
- Provide scheduled coverage at all Food and Beverage Outlets.
- Provide Guests with a Fun, Friendly, and Helpful experience.
- Responsible for passing along shift information to oncoming cashiers, learning month end inventory, and contributing to schedules.
- Delegate tasks as needed to team members.
- Delegate side work and ensure all items are completed and rotated fairly.
- Assist leadership in daily break schedule and station rotations.
- Present and serve menu items as requested by guests.
- Accurately process guest transactions through the Micros POS System.
- Keep an accurate bank and maintain proper records of transactions throughout daily shift.
- Follow standard department and Casino policies and procedures.
- Operate and maintain the cleanliness of various equipment needed to prepare and serve menu items.
- Responsible for keeping work stations and inventory stocked and organized, at all times.
- Participate in special events and banquets.
- Provide on the spot training to team members as needed.
- Perform overrides as needed for prompted requests on Agilisys.
- Prepare daily inventory/requisitions for supplies and food items for production.
- Maintain complete knowledge of correct maintenance and use of equipment.
- Maintain knowledge of Casino and department promotions, programs, and services.
- Maintain cleanliness and sanitation of all department outlets according to Soboba Casino standards and Indian Gaming Health regulations.
- Other duties may be assigned from time-to-time.
Supervisory Responsibilities
- Assist Management in monitoring training of new team members to help them achieve higher status.
- Assist Management to monitor and enforce company and departmental safety policies, health department, and all other applicable.
- Assist in daily operation of cashiering in all food outlets as needed. Provides all line staff with the necessary tools and training.
- Protects the assets of Soboba Casino Resort and preserves confidentiality and integrity when accessing team member information maintained in departmental files / systems.
Education / Qualifications
- Must be 21 years of age, or older.
- High School diploma or equivalent, required.
- 6-12 months of cash handling experience, required.
- A minimum of 1 year of food service experience, preferred.
- POS knowledge, preferred.
- Must be able to work posted scheduled shifts. (Scheduling is based on the needs of the Casino)
- Must be able to provide evidence of eligibility to work in the United States
Certificates, licenses and registration
- Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.
- Required to submit to and obtain negative results on all drug and/or alcohol testing.
- Ability to obtain and maintain County of Riverside Food Handlers Card within seven (7) days of date of hire.
- Ability to obtain and maintain TIPS certification (Training for Intervention Procedures).
- Responsible Beverage Service (RBS) certified, or able to obtain certification within 60 days of date of hire.
Soboba Casino Resort Benefits
Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:
- 401k Plan
- Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance
- Medical available to employees at a significantly reduced cost. Dental & Vision paid for the employee.
- Employee Assistance Program
- Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)
- Paid Time Off
Soboba Casino Resort Team Member Recognition including, but not limited to:
- Reward and Recognition Program (Quarterly, and Annually)
- Team member Incentives
- Discounted Team member meal
DISCLAIMER:
The information contained in this job description is intended to describe the general nature and level of work performed by Team Members within this classification. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, working conditions, or physical requirements associated with the position. Management reserves the right to modify, add, or remove duties and responsibilities as business needs dictate. The omission of specific statements regarding physical demands or work environment conditions does not exclude them from being required to perform the essential functions of the job.
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