Change Management Manager

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

2019878 - Change Management Manager

• The application window is expected to close on: August 28, 2026
• Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
• This role is remote and can be performed from anywhere in the U.S.

Meet the Team

Cisco’s Commerce Operations Enablement (COE) team is part of the broader Commerce Operations organization, dedicated to delivering frictionless commerce operations at scale. We support Cisco’s customers, partners, sellers, and renewal managers across hardware, software, services, and buying programs. Our culture celebrates talent and teamwork, driving innovation and operational excellence to enhance the commerce lifecycle experience.

Your Impact

As a Leader in Change Management within Commerce Operations Enablement, you will assess and manage the impacts of changes across the Commerce Lifecycle—from Offer Design through Pre Sales, Post Sales, and Renewals. You will collaborate with cross-functional teams including Acquisition, Sales, Partner, Operations, and IT to build and implement scalable change management enablement solutions. Your role will involve driving engagement, influencing stakeholders, analyzing data, and delivering outstanding enablement experiences that improve operational efficiency and customer happiness You will also lead project planning, execution, and communication, ensuring alignment with business strategy and success metrics.

Key responsibilities include:

• Partnering with internal and external stakeholders to motivate change management enablement across multiple functions.
• Assessing and recommending solutions for new or enhanced commerce capabilities.
• Developing and delivering educational sessions and documentation for partners and internal teams.
• Leading strategy and execution for licensing offer/product/feature migrations and adoptions.
• Managing project plans, risks, communications, and success metrics.
• Serving as the subject matter expert and primary contact for Commerce Operations enablement.

Minimum Qualifications

• 5+ years of experience in change management, operational enablement, or related roles, preferably within commerce or technology organizations.
• Demonstrated ability to lead cross-functional teams and manage sophisticated projects with multiple stakeholders.
• Proven experience analyzing data to drive business outcomes and advise management strategies.
• Strong communication skills with the ability to influence and collaborate across diverse teams and virtual environments.

Preferred Qualifications

• Bachelor’s degree in Business, Management, or a related field (or equivalent experience).

• Experience with Cisco Commerce Lifecycle processes, policies, and business rules.
• Familiarity with CCW, CCWR, EAWS, EAMP tools and platforms.
• Proficiency in project management methodologies, including PMBOK and Agile/SAFe frameworks.
• Skilled in Microsoft Office Suite (Word, Excel, Project, PowerPoint) and collaboration tools such as Webex, Quip, SharePoint, Smartsheet, Jira Align, and Jira Cloud.
• Experience in creating and delivering training content, including video recording and editing.
• Strong interpersonal skills and ability to communicate with influence at all organizational levels.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.