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- Support technical troubleshooting and investigation for field service failures and RMA, including mechanical, electrical parts, and software testing.
- Develop and maintain internal documents including but not limited to work instructions, repair history, training content, customer reports.
- Study root causes of product on-site failures through user reports, inspections, testing, reworks, mechanical drawing, PCA schematics, PCB layouts.
- Participate and report updates on RMA meetings with internal teams and repair contractor manufacturers.
- Assist FS engineering teams on customer requests, escalations, and on-site services.
- Perform other related duties and assignments as required.
Qualifications
- Junior / Senior year BS student or MS student in EE, ECE, EECS, or related engineering major.
- Intern or project experiences on PCA or system troubleshooting and root cause analysis.
- Hands-on experiences on assemblies, tools, DMM, cabling, lab equipment.
- Effective analytical and problem-solving skills with logical thinking.
- Excellent verbal and written communication skills.
- Project management skills preferred.
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