Front Office Coordinator

The Front Office Coordinator serves as the face of A10 Networks and the first point of contact for employees, candidates, customers, vendors, and visitors. This role is responsible for managing daily front desk operations while providing administrative and office coordination supp ort to ensure a welcoming, professional, and efficient workplace.

The position reports directly to the Senior Facilities Manager. The ideal candidate is customer

focused, highly organized, proactive, and takes pride in creating an exceptional experience for employees and visitors while balancing multiple priorities with professionalism, sound judgment, and a strong sense of ownership.

This is an on-site position based in our San Jose, CA office. Standard work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Key Responsibilities:

• Serve as the first point of contact for employees, visitors, candidates, and vendors, creating a welcoming and professional office environment
• Greet visitors, manage the visitor check-in process, and ensure compliance with company security and access procedures
• Answer, screen, and direct incoming phone calls and general inquiries promptly and professionally.
• Maintain a clean, organized and welcoming reception and lobby area that reflects A10 Networks’ standards
• Maintain an up-to-date knowledge of building and floor layouts, conference rooms, and key personnel

Workplace & Office Coordination

• Coordinate conference room reservations, employee meetings, company events, room setup, catering, and other workplace logistics to support a positive employee experience
• Receive, sort, and distribute incoming mail, packages, and courier deliveries in a timely manner
• Respond to day-to-day employee requests to provide workplace support to ensure a positive employee experience
• Prepare documents and provide general administrative support as needed
• Maintain office supply inventory and coordinate replenishment to ensure the office is well stocked

Security & Facilities Support

• Ensure all visitors and employees are properly registered, badged, and authorized before entering the building, and assist employees with badge-related requests
• Issue and manage the temporary badges using the company’s badging software, including tracking loaner badges and ensuring their timely return
• Maintain office key inventory and issuance logs, ensuring accurate tracking and timely return of company keys
• Partner with Facilities, IT, HR, and Security teams to support office operations, workplace initiatives and new hire onboarding, including issuing new hire badges
• Collaborate across departments to support cross-functional initiatives and day-to-day office operations as needed
• Perform other related administrative, office coordination, and workplace support duties as assigned

Qualifications & Experience:

• 3+ years experience in a front desk, receptionist, office administration, hospitality, or customer facing support role
• High school diploma or GED required
• Proficiency with Microsoft Office and Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams
• Ability to lift and move packages weighing up to 25 pounds

What You'll Bring:

• Exceptional customer service, interpersonal, and communication skills, with a professional and courteous phone presence
• Professional demeanor, with the ability to represent A10 Networks in a positive and professional manner
• Highly organized with the ability to prioritize multiple tasks and adapt to changing priorities in a fast-paced environment
• Self-motivated with the ability to work independently and collaboratively in a team environment
• Positive, service-oriented attitude with a strong sense of ownership, initiative, and work ethic
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Ability to maintain professionalism, discretion, and confidentiality when handling sensitive information

AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

Targeted compensation guideline:  $30-32/hour; Compensation will vary based on number of factors, including market demand for specific skills, role type, job level, and individual qualifications. Final salary offers are determined by considerations including, but not limited to, subject matter expertise, demonstrated skill level, relevant experience, geographic location, education, certifications, and training.

A10 Networks is an equal opportunity employer and a VEVRAA federal subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. A10 also complies with all applicable state and local laws governing nondiscrimination in employment.

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