Intake & Discharge Coordinator - TAY

Job DetailsJob Location: San Jose , CA 95112Position Type: Full TimeSalary Range: $30.77 - $30.77 HourlyAbout Bill Wilson Center: Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self-sufficient adults. A key component of Bill Wilson Center's philosophy encompasses a strength-based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to runaway and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center!   Job Summary:  The Intake & Discharge (I&D) Coordinator supports our Behavioral Health Outpatient programs by providing timely, client centered intake and initial support services.  The I&D Coordinator is responsible for managing referrals from Santa Clara County Centralized Intake Line as well as other sources, completing intake or assigning for intake to ensure timely access to care. The I&D Coordinator also serves as a resource specialist, providing linkage and referral to appropriate services at intake or discharge. The I&D Coordinator carries a small caseload of clients who are preparing to discharge back to a “medication only” level of care, providing case management and linkage to ongoing supports in preparation for graduation from services.   Essential Duties/Responsibilities: Administrative oversight and data entry related to referral management. Make timely contact with referred individuals. Complete intakes into services. Assess immediate client needs and screen for risk factors. Coordination and staffing collaboration with program assistants and supervisors for case assignment and triage. Process and manage transfers into or out of agency programs. Coordinate care and facilitate transfer of care to Primary Care Physician (PCP) or Managed Care Plan (MCP). Lead group outreach for specific underserved groups (e.g., unhoused young adults, LGBTQ+ young adults) as needed. Complete all required client documentation in the electronic health record following agency and county standards. Meet expectations related to billable service hours (20-30%). Coordinates and collaborates regarding supportive services, and client needs with interdisciplinary teams and provides linkage and referral as appropriate. Maintain familiarity with available county resources and referral processes. Meet the minimum for billable service time (20-30%). Manage your own schedule to effectively balance client appointments and other tasks during your work hours. Provide services in the community, including traveling to clients' homes, schools, or other locations. Attend required meetings and training. Participate in activities to improve quality and safety. Keep the work area clean and report any maintenance or safety concerns immediately. Regular attendance is essential for this job. Additional duties as assigned. QualificationsEducation and Experience: Bachelor's degree (B.A. or B.S.) from four-year college or university in a human services field or 2 years of related experience, or equivalent. Required Skills/Abilities: Bilingual communication skills (Spanish/English) are highly desired. Ability to work well with a variety of diverse children, adolescents, and adults. Knowledge of local community resources desired.  Understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to document activities related to services provided. Ability to communicate clearly and professionally with clients and families.   Ability to participate effectively in group discussions and meetings.  Must have a valid California driver’s license and access to a personal vehicle with current insurance that can be used for company business. Personal cellular phone that can be used for company business. Current CPR and First Aid Certification required (or complete within 30 days of hire).  Pass a background check and fingerprinting. Pass a TB test. Basic math skills to track hours, productivity, and expenses for reimbursement. Ability to solve practical problems. Ability to remain calm in escalated situations. Intermediate computer skills required, including learning new software and applications. Physical Demands: Drive to client location and offices. Complete documentation on paper and in the computer, and make phone calls. Navigate a variety of community locations which may include client homes, community centers, and outdoor settings including unpaved surfaces and inclement weather. Work Environment: Office setting is in an urban environment.  Free onsite parking is available. Office setting are historical buildings with access via multiple stairways.  Separate office space with no stairs are available or staff can be accommodated at a different location that also serves our behavioral health clients.                                     Office setting includes unassigned and shared workspaces, with assigned laptop computer.   Noise levels may vary from minimal to loud depending on where work is being done that day. Salary Range: $30.77 per hour Employee Benefits & Perks: We offer a generous compensation package for full-time employees that includes the following: 4 Weeks Accrued PTO 14 Paid Holidays Per Year Paid Health, Dental, Vision & Voluntary Life Insurance Plans Flexible Spending Plans for Medical, Dependent Care, Parking and Transit 401 (K) Retirement Plan 24/7 Employee Assistance Program Upward Career Mobility  Discounts and Savings through Tickets At Work and LifeMart   EEO: Bill Wilson Center is an Equal Opportunity/Affirmative Action Employer. This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.