Loan Servicing Specialist

Lending Department

Position Summary

The Loan Servicing Specialist is a servicing‑centric lending operations role responsible for the ongoing administration, maintenance, and full lifecycle management of consumer loans. The position supports Lending and Member Services by ensuring post‑funding accuracy, documentation completeness, collateral perfection, lien maintenance and release, payment processing, and timely resolution of member servicing inquiries. In addition, the role provides limited support for pre‑funding and funding activities to ensure a smooth and controlled transition from origination to servicing. This position is designed to enhance operational continuity, reduce single‑point dependency, and deliver consistent, detail‑oriented, and professional service to members, internal partners, dealers, and vendors throughout the life of the loan.

Essential Duties and Responsibilities

Collateral Perfection & Title Management (Auto / Indirect)

Manage vehicle title perfection and lien releases by preparing DMV documentation and coordinating with dealerships, financial institutions, members, and internal departments to ensure timely, compliant title transfers.

Real Estate Loan Documentation & Recording Oversight
Ensure completeness of real estate loan files by tracking receipt of recorded documents, following up with title companies, updating loan systems and imaging, and securely filing original documentation.

Loan Payoffs, Funding & Lien Releases (Auto & Real Estate)
Prepare payoff demand letters and process loan payoffs in accordance with established procedures, ensuring accurate funding, timely lien releases, and proper system updates.

Insurance, Collateral Protection & Monitoring
Ensure all loan collateral remains protected through appropriate insurance coverage, lender‑placed policies, and monitoring services, added or removed as required and in compliance with state and federal regulations.

Indirect Lending & Funding Support
Support indirect lending and funding operations by ensuring loan applications and documentation are complete, coordinating with dealerships to obtain missing information, and establishing memberships as needed.

Payment Processing & Financial Accuracy
Process mailed loan payments with a high degree of accuracy, ensuring timely and effective‑date posting consistent with receipt by Meriwest.

Vendor, GLS, Reconciliations & Reporting
Perform reconciliations for loan‑related vendor services and general ledger accounts (e.g., GAP, MRC, CUNA, SNC), review lending reports, and assist with tracking and reporting monthly loan volume, applications received, and loans funded.

Member Inquiries & Issue Resolution
Research, resolve, and respond to member inquiries related to insurance coverage, payments, escrow accounts, taxes, lien releases, titling, out‑of‑state moves, disputes, loan adjustments, fees, and correspondence.

Specialized Loan Administration (Escrows, UCCs, LOC Maintenance)
Establish, maintain, and close escrow accounts; prepare, monitor, renew, or terminate UCC and fixture filings; close unused open‑end lines of credit as directed; and issue required member notifications.

Cross‑Training, Coverage & Operational Support
Cross‑train across lending functions to maintain servicing proficiency, provide operational coverage, support service level agreements with vendors and internal partners, and perform other related duties as assigned.

Perform other duties as assigned.

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Minimum Qualifications

High School or Equivalent Required.
Three years to five years of similar or related experience.
A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.
This position requires 100% on-site presence in San Jose, CA. Due to the nature of the responsibilities, remote work—including hybrid schedules—is not supported. Candidates must be able to reliably commute or relocate to the work location.

Do you want to be valued as an employee?

Employees are Meriwest’s most valuable resource. We provide competitive wages and a supportive environment that promotes career advancement. We are committed to removing barriers to access and enhancing opportunities for all individuals based on merit and potential. We provide competitive wages and a supportive environment that promotes career advancement. Meriwest utilizes a grading system to determine salary ranges for all positions. Each grade is assigned a salary range which consists of a minimum, midpoint, and maximum rate. The Loan Servicing Specialist position is a Grade 8.

Target Range: $31.61 to $39.52*

*The target range for entry in a new position is between the minimum and midpoint of the range, depending on experience and qualifications

We also offer an excellent, fully comprehensive benefits program, including:

Medical/Dental/Vision on the first day of employment for full-time employees
Free Long Term Care Insurance for employees
Tuition Reimbursement/Student Loan Repayment Plan
Pension Plan/401K
Bonus and incentive potential
Generous Paid Time Off (PTO)/Holiday program
Career growth support and planning programs
In-house fitness center
Discounts on new Mortgage after 6 months of employment

Meriwest is an equal opportunity employer that is committed to inclusion and diversity. All qualified applicants will receive consideration for employment. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics

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