Shift Lead, Technical Support

At Bloom Energy, our vision for a world powered by clean, reliable, and affordable energy is more than just a dream—we’re making it reality. 

For over two decades, we’ve been at the forefront of the global energy transition, pioneering solutions that empower critical industries to thrive in a rapidly digitizing, energy-intensive world. From revolutionizing power for AI-driven data centers to ensuring resilience for hospitals, electric grids, manufacturing facilities, and utilities, our solid oxide fuel cell (SOFC) and solid oxide electrolyzer (SOEC) technologies are redefining what’s possible by delivering energy abundance for all. With more than 30,000 fuel cell modules deployed worldwide, we are the trusted partner for Fortune 100 companies and innovators alike. Our cutting-edge solutions enable unparalleled “time-to-power” capabilities, reliability, and sustainability, ensuring our customers remain ahead in a world where soaring energy demand and intensifying energy scarcity are rapidly becoming the new norm. 

At Bloom, we thrive on collaboration, bold thinking, and relentless innovation. We believe that, together, we can create a brighter, more sustainable future while tackling the most pressing challenges of the 21st century. 

We are looking for a Shift Lead, Technical Support to join our team in one of today’s most exciting technologies.  This role will report to Manager, Technical Support and based in San Jose, CA.  This is a fully on-site, in office role 5 days a week. 

Role and Responsibilities:

• Provide technical support to the Control Center Operations Specialists
• Respond to system alarms to perform initial system actions
• Remote monitoring of deployed fleet of units and final customer testing
• Prepare formal documentation and training material for system operations
• Work with cross-functional teams to develop tools and automation
• Analyze and identify root cause of system inefficiencies or failure
• Manage and resolve customer performance/other issues
• Mentor and train Control Center Operations Specialists

Skills and Experience:

• Highly motivated and able to work independently in a high pressure environment
• 3+ Years experience working with DCS / SCADA environment
• Demonstrated self-initiative and sound judgment
• Technical knowledge in electrochemistry or Fuel cell operation 
• Knowledge of mechanical systems, piping and instrumentation diagrams (P&ID, plumbing and valve operation
• Knowledge with safely working with fuels (natural gas, propane & hydrogen)
• Familiarity with Windows OS and Microsoft office with proficiency in Excel
• Ability to communicate with all levels within the organization as the customer advocate in a verbal and written manner
• Understanding of AC & DC power electronic technology

About Bloom Energy:

Bloom Energy is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to compliance with all applicable laws providing equal employment opportunities. All qualified applicants, will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. Bloom Energy makes reasonable accommodations, consistent with applicable laws, for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions, unless undue hardship would result.

At Bloom Energy, we are committed to supporting the well-being of our employees and their families. Our comprehensive benefits package for eligible employees includes competitive Medical, Dental, and Vision plans with a large employer contribution, a 401(k) Retirement Plan with company match, generous Mental Health Support services, Legal services, virtual Physical Therapy access, and Fertility & Family Forming benefits.

Bloom Energy is committed to fair and equitable compensation practices. The total compensation for this position includes standard company benefits and is based on various factors including, but not limited to, relevant skills and experience.

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