Sr. Customer Operations Account Manager

THE ROLE

The Senior Customer Operations Account Manager manages operations between AMD and a select group of large, strategic customers. They build trusted relationships across operational and leadership levels within both the customer’s and AMD’s organizations. This role requires a deep understanding of each customer’s business and the ability to break down barriers, build trust, manage expectations, improve operations, resolve complex issues, and help grow the partnership.

KEY RESPONSIBILITIES

• Serve as the primary operations partner for a select portfolio of large, strategic technology customers
• Build trusted relationships with customer and AMD stakeholders across operational, managerial, and executive levels
• Review customer backlogs and partner with factory, finance, sales, and customers to resolve issues
• Manage business across the product lifecycle, including NPI and EOL
• Manage inventory and DOI to minimize inventory costs
• Analyze demand, supply, consumption rates, and ordering patterns for direct customers and distribution channels
• Anticipate customer needs, remove barriers, and resolve complex order, supply, delivery, and operational issues
• Strengthen customer partnerships to support business continuity and long-term growth
• Lead key projects, improve processes, advise business partners, and support organizational strategy
• Drive operational excellence and the implementation of new processes
• Lead quarterly business reviews and operational meetings with customers
• Collaborate across teams to share best practices, manage cross-functional dependencies, and remove obstacles

PREFERRED EXPERIENCE

• Extensive industry-related experience with a demonstrated track record of success

• Experience managing operations for large, complex, or strategic customer accounts
• Proven ability to build trust and deepen relationships with customers at multiple levels
• Strong communication, emotional intelligence, executive presence, and relationship-management skills
• Strong supply chain knowledge, with distribution experience preferred
• Understanding of business strategy with experience identifying and implementing process improvements
• Strong problem-solving, analytical, and cross-functional management skills
• Ability to manage uncertainty and resolve internal and external conflict
• Strong executive writing, presentation, and verbal communication skills
• Project management experience
• Proficiency in Excel, PowerPoint, and Power BI

ACADEMIC CREDENTIALS:

• Bachelor’s degree and/or equivalent industry-related experience

LOCATION:

• San Jose, CA

This role is not eligible for visa sponsorship.

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