IT Helpdesk Intern

This is a 10-week internship starting June 8 or 15 and is fully on-site at the listed office location. 

Company Overview

At Bloom Energy, our vision for a world powered by clean, reliable, and affordable energy is more than just a dream—we’re making it a reality. 
  
For over two decades, we’ve been at the forefront of the global energy transition, pioneering solutions that empower critical industries to thrive in a rapidly digitizing, energy-intensive world. From revolutionizing power for AI-driven data centers to ensuring resilience for hospitals, electric grids, manufacturing facilities, and utilities, our solid oxide fuel cell (SOFC) and solid oxide electrolyzer (SOEC) technologies are redefining what’s possible by delivering energy abundance for all. With more than 30,000 fuel cell modules deployed worldwide, we are the trusted partner for Fortune 100 companies and innovators alike. Our cutting-edge solutions enable unparalleled “time-to-power” capabilities, reliability, and sustainability, ensuring our customers remain ahead in a world where soaring energy demand and intensifying energy scarcity are rapidly becoming the new norm. 
  
At Bloom, we thrive on collaboration, bold thinking, and relentless innovation. We believe that, together, we can create a brighter, more sustainable future while tackling the most pressing challenges of the 21st century. 

Department Overview  

The IT Helpdesk team provides hands-on experience in providing technical assistance, troubleshooting hardware and software issues, and supporting end-users across the organization. 

Position Responsibilities 

• Provide first-level technical support to employees via phone, email, or in-person.  

• Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity.  

• Assist with setting up and configuring laptops, desktops, mobile devices, and peripherals.  

• Support onboarding and offboarding processes, including account setup and equipment provisioning.  

• Document support requests, resolutions, and procedures in the helpdesk ticketing system.  

• Collaborate with IT team members to escalate and resolve complex issues.  

• Help maintain inventory of IT equipment and supplies.  

• Contribute to process improvement and knowledge base documentation. 

Minimum Qualifications 

• Currently a student earning a Bachelor’s degree in Information Technology, Computer Science, or a related field.  

•  Software Engineering, Information Technology, or a related field required.  

• Must be graduating between May 2026 and August 2027 

• Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications.  

• Familiarity with troubleshooting techniques and customer service principles.  

• Strong communication and interpersonal skills.  

• Ability to work independently and in a team environment.  

• Detail-oriented with good organizational skills. 

Desired Qualifications 

• Experience with helpdesk or ticketing systems (e.g., ServiceNow, Jira, Zendesk).  

• Familiarity with Active Directory, Office 365, and remote support tools.  

Visa Sponsorship  
Bloom Energy is unable to provide VISA sponsorship to interns or new grad hires on an F-1, J-1 or other visa for this position, regardless of CPT or OPT status. 

EOE Statement 
Bloom Energy is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to compliance with all applicable laws providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. Bloom Energy makes reasonable accommodation, consistent with applicable laws, for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions, unless undue hardship would result. 

Salary Statement with pay range 
Bloom Energy is committed to fair and equitable compensation practices. The total compensation for this position is based on various factors including, but not limited to, relevant skills and experience.