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The Senior Process Excellence Manager is responsible for supporting business process improvement efforts across the organization. This position includes assisting with process analysis, new process design and implementation in addition to project management
Responsibilities
Assist with establishing detailed project plans, monitor project performance, raise issues and concerns, establish performance metrics and tracking mechanisms to monitor improvement impacts.
Provide regular updates on process improvement projects to key project stakeholders across the organization as required.
Serve as a key project team member and support business process improvement projects from conceptualization through implementation by working closely with the project team, business unit leaders and IT (as necessary).
Serve as liaison between business units and IT for business process improvement projects to help establish business requirements and functional specifications.
Education:
Required: Bachelor
Language:
Required: English
Experience:
Required: 3 - 5 years experience in a project or process management role, or equivalent education and experience. Strong proficiency in MS Office. Experience in project or process management.
Preferred: System query skills.
What We Offer
We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.
Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.
All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.
About Us
Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.
Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status, or any other status protected under applicable law. Where applicable, will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, as well as to perform essential job functions. Please contact us to request more details of the role at reclutamientocr@mcmcg.com.
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