Theater Floor Coordinator

POSITION SUMMARY 

The Theater Event Floor Coordinator will assist in overseeing production and operation duties during events as well as day-to-day activities within the Theaters.  This position is involved with Front and Back of House assignments, in addition to tour merchandising and building readiness.  This is a part-time, on-call position, with a maximum of 20 hours per week.

POSITION RESPONSIBILITIES

• Oversee Front of House, including:
  1. Provide excellent customer experience by assisting patrons with questions or needs associated with ticketing, security, custodial, HVAC, maintenance issues, lost and found, etc.
  2. Prior to event, check that the event set up meets safety requirements. 
  3. Address any on-site set-up requests, any last minute changes to the event and any staffing assignments and/or adjustments.
  4. Ensure that the facility is cleaned prior to, during, and after all events to maintain building appearance and increase customer satisfaction. 
  5. Act as liaison between venue and Security during emergency/injury situations. 
• Assist Event Services Managers and Front of House Manager during large events.
• Assist with crowd management and control techniques.
• Submit service and venue repair requests, as needed.
• Obtain quotes from outside vendors to support theater events/activity.
• Enter information into event management software (EBMS) and completing post event reports and financial settlements.
• Assist in advancing shows including: scripting, obtaining permits, confirm merchandise agreements.
• Responsible for counting in and settlement for tour merchandise.
• Assist with reporting inventory of all custodial supplies for theaters.
• Review Theater marquees for accuracy.
• Complete special projects as need to support the Theater Department.
• Performing a variety of administrative tasks and other duties as assigned by Senior Event Services Manager.
• Routinely working weekends, holidays and frequent evenings.

JOB REQUIREMENTS

• Experience in front of the house operations in a stadium, arena, concert venues, or public assembly facility setting preferred.
• Excellent customer service skills.
• Knowledge of current crowd management and security practices desired.
• Ability to demonstrate excellent diplomacy and work collaboratively with artists, agents, other departments and constituents. 
• Ability to lead and direct others effectively
• Superior communication and follow-up skills, and be a dedicated team player.
• Schedule flexibility and the ability to work nights and weekends.
• Knowledge of computer software including Windows, Outlook, Excel, PowerPoint

Team San Jose is an equal opportunity employer.