Numen-Host(ess)

We are seeking an energetic and friendly Host(ess) to join our team. As the first point of contact for our guests, you will play a key role in creating a warm, welcoming and hospitable atmosphere. Your excellent communication skills and positive demeanor will set the tone for an exceptional dining experience.

Key Responsibilities:

• Guest Greeting: Greet and welcome guests upon arrival with genuine warmth and enthusiasm, ensuring they feel valued from the moment they enter.
• Reservations Management: Manage reservations and seating arrangements efficiently, maintaining an organized waitlist and informing guests of any wait times.
• Customer Interaction: Answer phone calls promptly, providing information and assistance with inquiries and reservations as needed.
• Dining Area Oversight: Ensure the dining area is tidy and reflects the restaurant's standards, contributing to a pleasant environment for guests.
• Seating Arrangement: Arrange seating in the restaurant, ensuring guests are seated fairly among servers to avoid overwhelming any individual server.
• Guest Accommodation: Create a positive first impression by accommodating special guest requests and providing recommendations from the menu.
• Flow Management: Effectively manage the flow of guests into the dining and bar areas, providing accurate wait times to incoming guests as appropriate.
• Observant Service: Remain attentive to guests’ needs throughout their dining experience, ensuring high-quality service by noticing requests, such as drink refills, while attending to other guests.
• Safety Compliance: Protect the establishment and patrons by adhering to sanitation, safety, and alcohol control policies.
• Additional Duties: Perform other reasonable tasks assigned by management to ensure efficient restaurant operations.

Requirements:

• Previous experience in a customer service role is preferred.
• Strong organizational and multitasking skills to effectively manage responsibilities in a fast-paced setting.
• Exceptional communication skills, with the ability to convey guests’ needs clearly to servers, bussers, and management.
• Must be available to work evenings, weekends and holidays, as our restaurant operates seven days a week.
• Ability to hear well in a loud environment to respond to guest requests and answer the telephone.
• Must be able to walk and stand for the duration of the shift and perform tasks that require reaching, bending, and stooping.
• A passion for providing extraordinary service and hospitality while enhancing the guest experience.
• Fully bilingual in Spanish and English to facilitate effective communication with staff and guests.

Why Join Us?

• Become Part of Our Dynamic Team: Join a fun and supportive crew dedicated to delivering exceptional service and creating memorable experiences for our guests.
• Empower Your Growth: Take advantage of extensive opportunities for professional development and advancement within the culinary and hospitality industries, nurturing your skills and career aspirations.
• Celebrate Diversity and Inclusion: Experience a vibrant workplace where diverse perspectives are welcomed, and every team member contributes to an inclusive culture.
• Thrive in Collaboration: Engage in a collaborative environment where your ideas and contributions are valued, fostering creativity and innovation.
• Join Us in Making WOW Moments: Be part of a team that prioritizes excellence, growth, and the creation of unforgettable hospitality experiences.