Lead Host - STK Restaurant

Overview

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.

The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

Key Responsibilities

• The Lead Hostess is responsible for overseeing the host/hostess team and managing the guest seating process.
• This role requires strong organizational skills, impeccable attention to detail, and a commitment to providing a warm and welcoming atmosphere for all guests.
• Greet guests warmly and escort them to their tables.
• Manage the reservation system, ensuring accuracy and efficiency in seating arrangements.
• Handle guest inquiries, requests, and special seating preferences.
• Supervise and train host/hostess team members on proper guest interaction, seating procedures, and service standards.
• Motivate and support team members to deliver exceptional customer service.
• Maintain a neat and organized host/hostess station.
• Monitor dining room flow and anticipate guest needs to ensure a seamless dining experience.
• Collaborate with servers, kitchen staff, and management to coordinate table turnover and optimize seating efficiency.

• Resolve guest issues and complaints courteously and efficiently.
• Collect guest feedback and communicate insights to management for continuous improvement.
• Uphold the restaurant’s standards for service excellence and hospitality.
• Assist with administrative tasks such as managing reservations, updating guest profiles, and compiling seating reports.
• Follow all company and safety policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications.
• Develop and maintain positive working relationships with others, support the team to reach common goals.
• Ensure adherence to quality expectations and standards.
• Ensures uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information.
• Perform other duties as assigned by the supervisors.

Qualifications

• Hospitality oriented.
• Previous experience as a host/hostess in a upscale restaurant environment. Min. 2 years. 
• Ability to stand and walk for extended periods.
• Strong organizational and multitasking abilities.
• Strong knowledge of programs and/or systems (Microsoft Office, OpenTable, etc.).
• Flexibility to work various shifts, including weekends and holidays.
• Fully Bilingual (English / Spanish) 

Benefits

• 401(k)

• Employer Contribution to 401(k)

• Health Insurance

• Vision Insurance

• Dental Insurance

• Life Insurance

• Paid Holidays

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.