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We are looking for a talented Branch Manager to join our team in Service in San Leandro, CA.
In this role, you will make an impact in the following ways:
- Drive end-to-end business performance by owning revenue, profitability, cost control, and asset utilization across multiple branches, ensuring delivery against the Annual Operating Plan.
- Lead and align Branch Managers to execute clear priorities across safety, customer service, and financial outcomes, strengthening consistency and accountability across locations.
- Translate strategy into execution by developing and managing marketing, sales, and operating plans that drive sustainable growth within the region or business segment.
- Use data to optimize operations by monitoring balanced scorecards, P&L performance, productivity, and cycle time metrics, and taking timely action to improve results.
- Strengthen customer relationships and satisfaction by actively managing Net Promoter Score (NPS) and customer feedback programs, resolving issues quickly, and expanding partnerships and alliances.
- Improve service quality and operational efficiency by addressing warranty trends, reducing repair cycle times, and ensuring seamless coordination across service, parts, and sales functions.
- Build high-performing teams and leaders by coaching Branch Managers, reinforcing performance expectations, and advancing employee development through structured work plans and IDPs.
- Champion a culture of safety, compliance, and responsibility by ensuring adherence to health, safety, and environmental standards while fostering community and corporate responsibility across all branches.
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
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