IT Technician

Description

• Help Desk: Provide end user support ( on-site and remote). Record time and work log entries on tickets
• Active Directory: Create user accounts for new hires. Disable accounts for departing employees.
• CCTV: Troubleshoot analog and IP camera systems.
• Upgrades and Hardware Troubleshooting: Setup new workstations and laptops. Warranty/RMA bad hardware or repair in-house.
• Inventory: Maintain inventory of IT equipment - corporate offices as well as remote sites.
• Knowledgebase: Contribute to internal IT wiki and document credentials in secure application (IT Glue)
• Network: Install, configure, and troubleshoot routers, switches, and wireless access points. Tone, terminate, and label RJ45 Ethernet cables.
• Office 365: Assign email licenses.
• Printers/copiers: Install and configure new printers and copiers. Troubleshoot existing printers and copiers.
• Training/orientation: Provide brief IT orientation for new hires. Enroll in training courses and/or take certifications to improve skillset. Crosstrain colleagues.
• VoIP Phone: Setup and maintain Alcatel-Lucent VoIP phones at the office. Set up and maintain Ooma VoIP and FoIP service at remote sites.
• Yardi: Provide basic assistance with cloud-based accounting system.
• Website: Minor Edits to content on company website.

Requirements

Skill & Knowledge Requirements

• Must be comfortable with technology and have a desire to learn.
• Basic troubleshooting skills and knowledge.
• Some understanding of Windows server, Active Directory, PowerShell and Group Policy preferred.
• Spanish language abilities a plus.

 Experience Requirements

• 3 years’ experience providing technical support in a Microsoft Active Directory environment with 20+ users

Education Requirements

• High School Diploma required, bachelor’s degree preferred

License/Certification Requirements

• Valid CA driver’s license, proof of auto insurance, and access to a reliable vehicle required.
• Preferred Certifications: Microsoft Certified Professional in Server, Desktop, or Applications related category; CompTIA A+, Server+ or Network+

Physical Requirements

• Must be able to lift up to 60 lbs, bend, stoop, sit for long periods, reach.
• Professional, productive, organized, conscientious, polite, reliable, flexible and resourceful team-player.