Customer Experience Specialist

CSC Generation is the AI-native holding company re-engineering omni-channel retail. We acquire iconic brands and transform them with Genesis—our operating platform unifying a Data Fabric, Automation Engine, proprietary tools, and shared services—to modernize operations, elevate customer experience, and expand margins. 

With $1B+ in revenue across 13 brands, our portfolio includes Sur La Table, Backcountry, One Kings Lane, and more—premier home and outdoor banners that double as real-world innovation hubs. CSC Generation continues to grow through M&A, revitalizing companies with strong brand recognition and loyal customers. 

As a Customer Experience Specialist, you will serve as a primary point of contact for customers and trade partners interested in Euro Style’s furniture and collections. In this role, you will support customers throughout the purchasing process by providing accurate product information, coordinating orders, and ensuring a seamless end-to-end experience. 

You will manage inbound inquiries, assist with order processing and follow-ups, coordinate special requests in partnership with leadership, and collaborate cross-functionally with marketing and operations to ensure smooth execution. 

This position reports to the Customer Service Lead. 

• Serve as the primary point of contact for inbound customer inquiries, purchase calls, and product questions related to Euro Style’s furniture and collections.
• Provide detailed product information and assist customers in navigating options to support informed purchasing decisions.
• Support trade clients and interior designers by coordinating project-based needs and ensuring timely, accurate communication.
• Manage custom orders and coordinate special pricing requests in partnership with leadership.
• Track order status updates and proactively communicate with customers to ensure clarity and satisfaction.
• Follow up on open inquiries and quotes to provide additional information and maintain engagement.
• Document customer interactions accurately within CRM systems and maintain organized records.
• Partner with marketing to support promotions and product launches through clear communication and execution.
• Coordinate with operations and logistics to track orders, resolve delivery questions, and escalate issues as needed.
• Participate in product trainings and internal updates to stay current on the assortment.

• Strong customer service and communication skills with a detail-oriented mindset.
• Ability to build rapport and provide thoughtful product guidance.
• Experience supporting custom orders and coordinating special requests.
• Organized and proactive approach to follow-up and task management.
• Comfort working cross-functionally with marketing, operations, and logistics teams.
• Experience using CRM systems to document interactions and track follow-ups.
• Interest in furniture, design, or home furnishings, with the ability to clearly explain product features and benefits.

• Executive Access: Work directly with brand CEOs and senior leadership, solving real business problems and earning mentorship from top operators. 
• AI-First Skill Building: Get hands-on with the most advanced AI tools in the market. From automation to prompt engineering, you’ll build a modern tech stack that sets you apart in any industry. 
• Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities across our portfolio of brands. 
• Competitive benefits:Paid time off policies, 401(k)/RRSP match, medical/dental/vision and a variety of supplemental policies, and employee discounts at our portfolio companies

•  Step 1: If you align with our vision and meet the qualifications, we’ll reach out to schedule a conversation and introduce Euro Style. 
•  Step 2: You’ll complete a short AI or product-building challenge so we can understand how you approach problems and execution. 
•  Step 3: Participate in deep-dive interviews with leadership focused on your experience, product mindset, and operational thinking. 
•  Step 4: Offer. We’ll move fast for the right candidate. 

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to WACandidates@cscshared.com. 

It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 

The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com.