Care Coordinator

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Required Skills, Education, and Certifications

• Minimum 2 years of direct care experience, 3+ years in healthcare-adjacent, elder care, social work, or related fields preferred

• Demonstrated ability to deliver a high-touch, concierge-level client experience with exceptional attention to detail

• Proven ability to manage complex, sensitive, and high-acuity situations with professionalism, discretion, and sound judgment

• Direct experience working with families and trusted advisors, including care managers, attorneys, financial advisors, and other stakeholders, to support coordinated, client-centered care

• Demonstrated ability to navigate crises and escalation pathways, including urgent client needs, family concerns, and care disruptions, while maintaining calm, clarity, and a client-first approach

• Strong knowledge of dementia and other cognitive challenges to support thoughtful, personalized care planning

• Exceptional customer service, relationship management, and conflict resolution skills, delivered with discretion and professionalism

• Confident communicator with refined written and verbal communication skills and a consultative approach

• Skilled in consultative assessments and conversions, including conducting comprehensive initial assessments or reviewing prior evaluations to align services with client goals

• Proactive and results-driven, with the ability to identify growth opportunities, build referral relationships, and expand services with new and existing clients

• Strong leadership presence with the ability to train, coach, and mentor team members to deliver consistent, luxury-level outcomes

• Highly collaborative team player who partners effectively across operational and client-facing functions

• Polished, approachable, and professional demeanor that instills confidence in clients, families, and referral partners

• Ability to execute responsibilities with excellence while creating a warm, calm, and pleasurable client experience

• Exceptional organizational and time-management skills, with the ability to prioritize, adapt, and perform in a high-demand environment

• Entrepreneurial mindset with strong accountability, drive, and a goal-oriented work ethic

• High energy and positive attitude, with the ability to excel under pressure while maintaining composure

• Computer proficiency with accurate, timely documentation to support continuity of care and business operations

• Flexible and adaptable, thriving in a dynamic, growth-oriented environment

• Exposure to consultative sales, referral development, and relationship building to grow new and existing partnerships

• On-call availability as required to support client and business needs

• Valid driver’s license, proof of insurance, and ability to travel up to 100% of the time in the field

Physical Requirements

• Ability to travel to client homes and other locations daily 

• Ability to lift and carry up to 50 pounds

• Ability to sit, stand, and walk for prolonged periods of time throughout the workday

• Ability to use standard office equipment such as a personal computer, a laptop, a telephone, a photocopier, etc.

Benefits for full time employees

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance
   

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only:

In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.

#LI-TK