Kalahari Resorts & Conventions delivers a waterpark resort and conference experience all under one roof. The authentically African-inspired resort is home to America’s largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a state-of-the-art convention center.

We are inviting you to apply for our Senior Guest Services Manager position. In this role you’ll be responsible for resort-wide, overall levels of guest satisfaction. The Senior Guest Services Manager will serve as second-in-command to the department director, overseeing all aspects of the front office including guest registration, guest billing, concierge services, bell/valet services, and PBX operations. This individual will manage the Guest Services team to ensure smooth operations and excellent guest service.

REQUIRED:

At least two years’ managerial experience in front office or guest services at a hotel/resort with over 300 rooms
Proven ability to multi-task, manage detailed processes, and create accountability around department standards
Guest-forward, positive attitude and enthusiasm
Flexible schedule, including nights and weekends
A broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.
Experience navigating hotel renovations as a front desk manager is highly preferred

If your background is what we’re seeking and your personality is one of service to others, please consider joining our growing and industry-leading team.

A Sampling of Our Benefits

Our team enjoys a comprehensive and attractive benefits plan:

Promotion from within
Mental, Financial, Physical, Work/Life and Career wellness initiatives
Educational opportunities
Full and varied benefit package available for full-time associates
401(k) with company match
Appreciation days, parties, and retention programs
Paid time off, dedicated wellness days and holiday pay
Discounts and resort benefits

Kalahari Resorts & Conventions frequently receives awards and accolades for taking care of its associates and our guests. Recognition includes Forbes America’s Best Midsize Employers, Condé Nast Traveler’s #1 World’s Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting’s Smart Stars Awards, Parents’ Magazine Kids’ Travel Award Winner, and TripAdvisor’s Travelers’ Choice Awards.

Current locations include Wisconsin Dells, Wisconsin (2000); Sandusky, Ohio (2005); Pocono Manor, Pennsylvania (2015); Round Rock, Texas (2020) and Spotsylvania County, Virginia (2026).

Kalahari Resorts & Conventions is an equal opportunity employer.

Learn more about this Employer on their Career Site