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Customer Service Representative

Just In Time Heating, Air Conditioning, & Plumbing Services
Posted a month ago, valid for 18 days
Location

Sandwich, DeKalb 60548, IL

Salary

$32,000 - $38,400 per year

info
Contract type

Full Time

Health Insurance
Paid Time Off
Employee Discounts

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Sonic Summary

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  • Just In Time Heating, Air Conditioning & Plumbing is seeking a Customer Service Representative with a strong customer service background, preferably with experience, to join their team.
  • The role involves assisting customers with scheduling and service needs, dispatching technicians, and ensuring a positive experience during service calls.
  • Candidates should possess friendly communication skills, the ability to multitask, and a resourceful mindset to solve problems effectively.
  • The position offers competitive pay with additional benefits including 401(k) matching, health insurance, and opportunities for advancement.
  • While prior customer service experience is preferred, the company is willing to train the right candidate, and applicants should be prepared to work in a fast-paced environment.
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Dental insurance
  • Employee discounts
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Training & development
‍♂️ Join the Just In Time Home Service Heroes!

At Just In Time Heating, Air Conditioning & Plumbing, we believe every home deserves a hero — and every hero team needs an incredible Customer Service Representative to answer the call.

Our CSRs are the first heroes our customers meet. When someone’s furnace quits, a pipe bursts, or their AC stops working in the middle of summer, you’re the calm, confident voice that saves the day.

If you love helping people, thrive in a fast-paced environment, and enjoy being part of a team that truly makes a difference in the community, this could be the perfect role for you.

Your Mission
As a Customer Service Representative, you'll be the command center for our Home Service Heroes, helping customers get the fast, reliable help they need.

Your superpowers will include:
⭐ Answering incoming calls and assisting customers with scheduling and service needs
 ⭐ Listening carefully and responding with empathy and solutions
 ⭐ Dispatching our technicians to save the day
 ⭐ Keeping detailed notes and accurate customer records
 ⭐ Communicating with team members to ensure every job runs smoothly
 ⭐ Creating a positive, memorable experience for every customer

The Superpowers We're Looking For
✔ Friendly and confident communication skills
 ✔ Ability to stay calm and organized in a fast-paced environment
 ✔ Strong attention to detail and accurate data entry
 ✔ Multitasking skills — talk, type, and problem-solve like a pro
 ✔ Team-player mindset with a positive attitude
 ✔ Customer service experience preferred (but we’ll train the right hero!) 
✔ Resourceful Hero Mindset – able to use available tools, systems, and training resources to find answers and solutions before escalating to the team.


Why Join the Just In Time Heroes?
✨ Competitive pay and benefits
 ✨ Growth and advancement opportunities
 ✨ A fun, supportive team environment
 ✨ A company that values its people and the community
 ✨ The opportunity to make a real difference for families in our area every single day

At Just In Time, we’re more than a company — we’re a team of local Home Service Heroes dedicated to helping our neighbors stay comfortable and stress-free.

Ready to Answer the Call?
If you're ready to bring your energy, positivity, and customer-first mindset to a team that truly values what you do, apply today and become part of the Just In Time Home Service Heroes!



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