Pricing Specialist-AT&T

Headquarters is located in Sandy, Utah however, this position is remote and can be worked from anywhere in the U.S. 

• Must be willing to work 10am-7pm Mountain Time hours
  
• Preference for candidate to live in Mountain or Pacific Time Zones

Role and Responsibilities

Primary functions of this role include but are not limited to:

·         Specializing in pricing ACC, AT&T, Brightspeed, Lumen and Verizon on the pre-sales side of Operations

·         You may be assigned to specific suppliers exclusively.

·         Processing quote requests for our sales advisors by utilizing supplier portals, channel contacts, and rate cards

·         Processing deal registrations

·         Segmentation and serviceability checks

·         Contract creation

·         Ensure accuracy of signed contract/documents, order gathering forms and LOAs

·         Research where answers and solutions are unclear or unknown

·         Provide resolution on first-level pricing escalations

·         Salesforce opportunity, quote, and order management

·         Strive for a 2-hour quote pick-up within Salesforce

·         Strive for a 2-hour email response time

·         Juggle processing new quote requests while handling questions, contract, and order requests from previous quotes

·         Monitor and respond to questions through company chat groups and email 

·         Build relationships with advisors, internal departments and suppliers

·         Team coverage

·         Attend regular supplier meetings and trainings

·         Responsible for taking calls from the shared call queue and making regular outgoing calls to suppliers and advisors

Qualifications and Education Requirements

·         Bachelor’s degree preferred

·         Telecom experience 6 months+ preferred

• Adaptable to constant change
• Customer service background 
• Advanced organizational skills
• Microsoft Office 365 predominantly with Outlook and Excel
• Intermediate computer knowledge 
• Intermediate comprehension of telecom/technology carrier’s product offerings 
• Exceptional written and verbal skills with engaging phone presence  

 Preferred Skills

·         1+ year telecom/technology experience 

• Detail driven, ability to prioritize
• Ability to work within the “grey” when things are not black and white
• Self-motivated 
• Strong communicator - ability to have hard conversations 
• Personable 
• Team collaborator
• Quick learner 
• Independent problem solver 
• Forward thinker 

 Additional Notes

Additional job duties and projects may be assigned. Prior experience quoting with AT&T, Lumen, Brightspeed, and/or Verizon is preferred but not required.