Dual-Studio General Manager - CycleBar

POSITION DETAILS

CycleBar is a premium indoor cycling brand that delivers high-energy, low-impact workouts in an inclusive, community-driven environment. Each class combines rhythm-based cycling, endurance and strength-focused intervals, motivating music, and expert coaching to create an engaging full-body cardiovascular experience for riders of all fitness levels. More than just a workout, CycleBar is built around connection, personal achievement, and creating a welcoming studio community where members feel motivated, supported, and excited to come back.

The General Manager oversees studio functionality from sales and retention to community engagement. The GM will have an assigned lead staff member in each studio for additional support. 

QUALIFICATIONS:

• Associate degree or 2 yrs. College preferred min.
• Sales Management: 1 year (Required)
• Leadership/Team Management-Supervision: 1+ year (Required)
• Boutique Fitness Experience: 1 year (Preferred)
• Confident in generating personal sales and training Sales Reps in sales and customer service
• Experience supervising personnel and assigning tasks.
• Ability to manage and drive 4 revenue streams: memberships, retail, private rides, and teacher training
• Passionate about fostering B2B partnerships and community engagement
• Excellent communication and strong interpersonal skills
• Flexible to studio work schedule
• Ability to recognize areas of improvement and make changes using good judgement
• Ability to excel in a fast changing and diverse environment
• An affinity and passion for fitness
• Solid writing and grammar skills
• Highly organized, proficient in data management, ability to prioritize and meet deadlines
• Professional, punctual, reliable and neat
• Strong attention to detail and accuracy
• Trustworthy and ability to handle confidential information
• Ability to work harmoniously with co-workers, clients and the general public and foster community, within the team and the studio membership
• Proficiency with computers and studio software

RESPONSIBILITIES:

• Meet Studio Goals and implement plan and strategies to achieve them
• Provide exceptional level of customer service at the studio to existing members via face-to-face, phone and email.
• Contact prospects/leads to schedule Pilates class and enroll them on Intro classes or sell membership
• Evaluate and assess monthly studio KPIs (key performance indicators) to improve studio results.
• Manage Studio on Social Media in order to promote the studio and help to generate leads.
• Strategically manage marketing campaigns to generate leads for the studio incoordination with regional general manager and owner
• Lead generation including grass roots marketing and networking
• Implement sales process to schedule prospects into Intro class
• Ensure that studio retail/products are stocked with accurate inventory counts
• Supervise team and assure they meet their goals
• Proficiency in Club Ready and POS system, to include revenue reports, attendance reports, etc.
• Collect out-standing dues
• Maintain cleanliness and organization of the studio
• Enforce company and studio policies and procedures
• Ensure all forms, administrative supplies, and studio literature is stocked and visible
• Schedule and participate in networking/community events and studio promotions
• Create and manage staff schedule
• Directly coordinate with all vendors, ensuring that studio retail/products are stocked with accurate inventory counts
• Partner with Lead Instructor to ensure class experience and attendance are above standard
• Independently make decisions related to high level customer service

Job Type: Full-time

Pay: Starting at $45,000.00

Benefits:

• Monthly Performance Bonus Eligibility
• 401(k) + matching
• Monthly Health Reimbursement 
• Paid time off
  
• Free access to open class slots
• Access to Management, Leadership, Development Materials via Action Coach
• Employee Discount