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The IT Technician is responsible for end user support via onsite and remote support tools; user account maintenance; and support, configuration, deployment of technology hardware and software throughout the organization. This hands-on position requires a great deal of flexibility and autonomy while working closely with end users and administrative staff.
Duties and Responsibilities:
Technology Support
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1.聽聽聽聽聽 Provide onsite and remote end-user support for:
a.聽聽聽聽聽 Hardware: Laptops, desktops, network printers, iPhones, and tablets.
b.聽聽聽聽聽 Software: Windows 11, Active Directory, Microsoft 365 applications and services, internet browsers, and miscellaneous applications.
c.聽聽聽聽聽聽 Endpoint Connectivity: general LAN and Wireless access.
d.聽聽聽聽聽 General technology use.
2.聽聽聽聽聽 Facilitate warranty repairs, perform basic hardware repair tasks such as swapping a laptop keyboard or hard drive.
3.聽聽聽聽聽 Work with the IT Manager, IT Service Providers, and third-party vendors on escalations and permanent resolution of widespread and/or recurring issues.
4.聽聽聽聽聽 Facilitate communications to ensure complete and satisfactory end-user support outcomes.
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Technology Deployment
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1.聽聽聽聽聽 Install and deploy Windows laptops and desktops.
2.聽聽聽聽聽 Install peripherals such as monitors, docking stations, keyboards, mice, webcams, and desk phones.
3.聽聽聽聽聽 Deploy all-in-on printer/scanners and facilitate configuration.
4.聽聽聽聽聽 Configure and deploy smart phones and tablets.
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Technology Administration
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1.聽聽聽聽聽 Update tickets and device assignment in a timely fashion.
2.聽聽聽聽聽 Assist with maintaining an appropriate inventory of equipment and supplies.
3.聽聽聽聽聽 Facilitate communications and escalations with IT Service Provider.
4.聽聽聽聽聽 Provide accurate and timely communications and documentation of needs, problems, and resolutions.
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Exposure to additional system administration tools will be provided based on skillsets and a desire to learn and grow.
Other duties as assigned.
1.聽聽聽聽聽 Excellent customer relations skills, a positive attitude, and a desire to work directly with end users are essential.
2.聽聽聽聽聽 Ability to work independently and re-prioritize tasks as needed.
3.聽聽聽聽聽 Good verbal and written communication skills.
4.聽聽聽聽聽 Walking, sitting, bending, crouching, reaching, seeing, hearing, speaking, feeling.
5.聽聽聽聽聽 Lifting up to twenty-five pounds and sitting for long periods of time in front a computer screen.
6.聽聽聽聽聽 Valid driver鈥檚 license, personal vehicle, and ability to travel regularly to other locations within approximately thirty minutes of the main office, with occasional travel to the Oxford office.
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Position Competencies (Knowledge/Skills/Abilities):
路聽聽聽聽聽聽聽聽 Proficiency with Microsoft platform, including but not limited to Windows 11 and Microsoft 365.
路聽聽聽聽聽聽聽聽 Excellent interpersonal skills.
路聽聽聽聽聽聽聽聽 Computer hardware troubleshooting and, on occasion, basic repair.
路聽聽聽聽聽聽聽聽 2+ years of technical experience and/or training with a high school diploma.
Medical, Dental, Vision Insurance
Retirement Plan
Paid Time Off
Paid Holidays
Employer Paid Short Term Disability
Employer Paid Life Insurance and AD&D
Critical Illness and Accident Insurance
Flexible Spending Accounts
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