Account Manager

Job Description:

Be a part of our success story. Launch offers talented and motivated people the opportunity to do the best work of their lives in a dynamic and growing company. Through competitive salaries, outstanding benefits, internal advancement opportunities, and recognized community involvement, you will have the chance to create a career you can be proud of. Your new trajectory starts here at Launch.

The Role:

As an Account Manager, you will be responsible for managing client accounts within Launch Consulting’s Role-Based Consulting practice. This role focuses on driving revenue growth through strategic account management, new business development, renewals, and expansions while ensuring client satisfaction and alignment with business objectives. The Account Manager acts as a key liaison between clients, delivery teams, and internal stakeholders to convert opportunities into long-term partnerships.

Join our vibrant and dynamic team for an enriching and engaging professional journey. As part of our exceptional team, you'll thrive within a dynamic and spirited work environment. We are seeking candidates who are fueled by a collective dedication to team triumph, intrinsic motivation, and the ability to excel in a rapidly expanding, competitive, and service-centric culture.

Key Responsibilities:

Business Development

• Proactively identify, target, and secure net-new clients within assigned territories or verticals

• Develop and execute outbound prospecting strategies to build a strong pipeline of new business opportunities

• Conduct discovery calls, pitch Launch’s capabilities, and tailor value propositions to prospective clients

• Collaborate with internal teams to develop proposals, SOWs, and competitive pricing for new clients

• Drive top-of-funnel activity to support accelerated revenue growth and market expansion

Account Management & Growth

• Own a portfolio of RBC accounts and maintain strong client relationships at multiple levels

• Identify and qualify new opportunities within existing accounts to drive incremental revenue

• Develop and execute account growth strategies, including upselling and cross-selling services

• Maintain a two-quarter runway for renewals and proactively manage contract extensions

Opportunity & Pipeline Management

• Create and advance RBC opportunities in CRM when project likelihood is ≥50%

• Participate in deal reviews to confirm client fit, solution alignment, and win strategies

• Collaborate with Solution Leads and SMEs to develop proposals and secure client commitments

• Ensure accurate forecasting and data hygiene in CRM systems

Revenue & Margin Protection

• Negotiate rates and margins in line with approved rate cards and annual uplifts

• Monitor gross margin dollars (GM$) and ensure profitability across engagements

• Partner with finance and operations teams to manage invoicing and revenue recognition

Client Engagement & Delivery Support

• Act as a strategic advisor to clients, understanding their business needs and aligning solutions

• Partner with Client Success Managers (CSMs) to ensure delivery excellence and client satisfaction

• Participate in Quarterly Business Reviews (QBRs) and executive call plans to strengthen relationships

Cross-Functional Collaboration

• Work closely with Talent Acquisition, Delivery, and Operations teams to ensure resource fulfillment

• Support onboarding quality and backfill strategies for deployed consultants

• Engage in risk management and escalation processes for red accounts

Education and Experience:

• Bachelor’s degree in business, marketing, or related field (or equivalent experience)

• 4-10+ years of business development/account management experience within technology onsulting or professional services

• Proven track record of driving renewals and expansions in enterprise accounts

• Strong consultative selling and negotiation skills

• Excellent communication and relationship-building abilities

• Proficiency in CRM tools (Salesforce or equivalent) and pipeline management

Compensation & Benefits:

As an employee at Launch, you will grow your skills and experience through a variety of exciting project work (across industries and technologies) with some of the top companies in the world! Our employees receive full benefits—medical, dental, vision, short-term disability, long-term disability, life insurance, and matched 401k. We also have an uncapped, take-what-you-need PTO policy. The base salary range for this role is $70,000 to $120,000 plus variable compensation.

Don’t Be Shy!

Our Corporate Recruiting team is excited to talk about our open positions and the opportunities to join the Launch team. Even if you are still in the exploratory stage of your job search, we are always looking to network! Connect with our team today and let’s talk more. Launch Consulting is an Equal Opportunity and Affirmative Action employer

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