Front Desk (Guest Services)

About the Role - Front Desk Guest Services

Do you enjoy creating memorable first impressions and helping people every day?
If you’re friendly, organized, and thrive in a fast-paced environment, the Guest Services Representative role at Western Camps Inc. could be the perfect fit for you. As the first point of contact for our guests, you'll play a key role in delivering a warm, welcoming, and seamless experience that sets the tone for their entire visit.

Schedule: This position offers up to 30 hours per week, with scheduling based on business needs.

Essential Functions:

• Display top quality guest services, customer service
• Responsible for taking resort reservations
• Responsible for taking horseback riding reservations, scheduling
• Manage all incoming and outgoing mail/packages
• Answer multi-line phone system
• Data entry, clerical support
• Respond to or transfer client emails when appropriate
• Transfer calls to each office, department, and individuals effectively, Communication Skills
• Display professional phone etiquette
• Ensure front office and lobby area look professional and welcoming at all times
• Request for housekeeping or maintenance attention when required
• Assist guests with gift shop transactions
• Guest check-in/check-out procedures and records
• Balance bank register and handle cash register transactions
• Take written messages during River Way Ranch Camp season for seasonal staff, Phone Support
• Administrative Support
• Other duties as assigned

Requirements:

• Experience in guest services
• Excellent verbal and written communication skills
• Ability to organize time and multitask efficiently
• Must have a good attitude and be a team player
• Must be able to work evenings/nights, weekends, and holidays
• Must have working knowledge of Microsoft Office and the ability to quickly learn other computer programs

Pay: $16.90 - $18.50 per hour

Schedule: Up to 30 hours per week.

• Day shift
• Evening shift
• Flexible Schedule
• Weekends (Requirement)

Location: Wonder Valley Ranch Resort – 6450 Elwood Rd. Sanger, CA

Employee Benefits & Perks:
The company offers a comprehensive benefits program for Regular Full-Time employees, including:

• 401(k) retirement plan
• Health, dental, and vision insurance
• Paid sick time and vacation

In addition, we offer a variety of perks available to all employees—both Part-Time and Full-Time—such as:

• Meals provided when guests are on property
• Employee discounts
• Facility use privileges (Fitness Room, Fishing in the pond, etc.)

Join our team and enjoy meaningful work, great benefits, and perks that make every shift rewarding!