Core Values & Expectations: - Treat all other co-workers with dignity and respect regardless of position.
- Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
- Always be honest. Admit mistakes, learn from mistakes, and move forward.Â
- Demonstrate an ability to accept constructive criticism and guidance from supervisors.
- Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
- When you don’t know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.
 Major Responsibilities/Activities: - Interacts effectively with Casino Hotel guests and Team Members. Performs excellent customer service at all time.
- Cleans property floors by sweeping, mopping, scrubbing, or vacuuming.
- Moves or pushes furniture in order to sweep or mop underneath.
- Cleans various venues and outlets throughout the property.Â
- Gathers and empties wastebaskets; deep cleans wastebaskets as needed.
- Services, cleans, restocks and supplies property restrooms.
- Dusts slot machines, furniture, walls, and equipment.
- Cleans windows, glass partitions, and mirrors, using the required cleaning supplies and chemicals.
- Sweeps stairwells and cleans elevators.
- Ensures that all cleaning materials, chemicals and equipment are used per the manufacturer’s instructions.
- Reports any hazardous conditions or broken equipment immediately to the supervisor.
- Advises management of repairs, or supply shortages in assigned areas and is accountable for cleanliness and overall condition of assigned area.
- Complies with established safety precautions when using equipment and supplies.
- Knowledge of cleaning chemicals and adheres to all MSDS safety procedures.Â
- Performs other duties as assigned.
 Minimum Requirements: - Preference is given to qualified Santa Ana Tribal Members.
- High School diploma or GED required.
- Bi-lingual and multi-cultural experience helpful.
- Good interpersonal, guest service and communication skills.
- A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
- All employees are required to proficiently use a smartphone for company applications, email, and text.
- Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license.
 Essential Mental Functions: The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Must be a detail oriented, organized individual with the ability to multi-task.
- Ability to provide strong customer service.
- Ability to handle conflict situations.
- Must be able to work in a fast-paced environment.
- Must be able to deal with stressful situations in a professional manner.
- Must be a Team Player.
 Essential Physical Functions The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk and hear.Â
- Must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds.Â
- Must be able to work various hours including weekends and holidays.
- Must present self in a well-groomed, professional appearance.Â
- Must be able to work at a fast pace with accuracy.
- Must be able to handle stress effectively.
- Must be able to maneuver around the facility as needed to collect and distribute all necessary materials.
- Must be able to stand and walk for a long duration of time.
- Physical ability to safely perform the essential job functions of the position.
 Equipment Used - Smartphones, computers, timeclocks, and all other equipment assigned to the position.
- Large capacity trash can.
- Various cleaning chemicals.
- Buffer, Vacuum Cleaner, broom, mop.
 Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate controlled non-smoking environment. This position has potential exposure to hazardous materials. |
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