Service Activation Center is growing, and we are looking to hire 5 motivated, professional, and customer-focused individuals to join our team in Santa Ana, CA.

Position: Customer Service & Retention Representative
Location: Santa Ana, CA — 100% In-Office
Pay: $21.00/hour + Commission
Schedule: Monday–Friday, 7:00 AM–4:00 PM
Saturdays: Rotating Saturdays, 9:00 AM–2:00 PM
Language: Bilingual English/Spanish strongly preferred

ABOUT THE ROLE

As a Customer Service & Retention Representative, you will assist customers with their auto warranty accounts while helping resolve concerns and retain customers who may be considering cancellation.

We are looking for individuals who are confident communicators, comfortable speaking with customers over the phone, and able to provide solutions while maintaining a professional and positive customer experience.

RESPONSIBILITIES

Assist customers with questions regarding their auto warranty coverage and account
Explain coverage, payments, benefits, and account information clearly
Handle inbound customer service and retention-related calls
Speak with customers who are considering canceling their coverage
Identify customer concerns and provide appropriate solutions
Educate customers on the value and benefits of maintaining their coverage
Handle objections and difficult conversations professionally
Work toward daily and monthly retention and performance goals
Accurately document customer interactions and account updates
Maintain a positive, professional, and customer-focused attitude

WHAT WE’RE LOOKING FOR

Bilingual English/Spanish speakers strongly preferred
Excellent verbal communication and listening skills
Strong customer service and problem-solving abilities
Comfortable handling objections and challenging customer conversations
Confident and professional phone presence
Ability to work in a fast-paced, performance-driven environment
Reliable attendance and strong work ethic
Sales, retention, customer service, or call-center experience is a plus
Ability to work rotating Saturdays as scheduled

COMPENSATION

$21.00 per hour + commission opportunities

This position offers the stability of hourly pay with the opportunity to earn additional income through performance-based commissions.

JOIN OUR GROWING TEAM

If you are bilingual, motivated, dependable, and looking for an opportunity where you can grow your customer service and retention skills while earning commission, we want to hear from you.

We are currently hiring 5 representatives. Apply today!

Learn more about this Employer on their Career Site