Field Service Coordinator

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

About the role

Field Service Coordinator Job Description

Job Title:

Service Coordinator

Reports To:

Director, Aftermarket and Service

Work Environment:

Office setting with occasional field visits; some travel may be required.

Salary:

Based on experience, qualifications, market, and business considerations.

Job Summary:

The Service Coordinator is responsible for organizing the field service technicians and managing the technical support team to ensure exceptional customer satisfaction. This includes scheduling appointments, managing logistics, ensuring compliance with safety and quality standards, and maintaining effective communication with customers and internal teams.

Key Responsibilities:

Scheduling & Coordination

·         Schedule field service (FS) jobs in Salesforce (SFL) with customers.

·         Assign jobs and coordinate technician schedules, equipment, and materials.

·         Monitor and track field operations progress and update stakeholders.

Documentation & Reporting

·         Manage work orders, purchase orders, drawings, and job site documentation.

·         Prepare technical reports and maintain detailed logs of all projects.

·         Review work orders for accurate data capture and QA/QC compliance.

Customer & Team Communication

·         Act as the primary point of contact between customers, channel partners and the field service team.

·         Maintain constant communication regarding schedules, responsibilities, and updates.

·         Handle customer technical support cases through phone and email submission.

Compliance & Quality Assurance

·         Ensure adherence to safety regulations (e.g., OSHA).

·         Implement process improvements to enhance efficiency and effectiveness.

·         Ensure compliance with Sulzer standards and protocols.

Qualifications:

Education

High school diploma or GED required.

Associate or Bachelor’s degree in Technical, Engineering, or related field preferred.

Experience

2–5 years of experience in field service coordination or project management and experience in mechanical and electrical troubleshooting of rotating and electrical equipment, ideally in water/wastewater environmental industries.

Skills & Competencies

·         Strong organizational and multitasking abilities.

·         Excellent written and verbal communication skills.

·         Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

·         Familiarity with Salesforce (SFL) and project management tools (e.g., MS Project).

·         Knowledge of safety regulations (e.g., OSHA) is a plus.

·         High attention to detail, accuracy, and work ethic.

·         Ability to work independently and prioritize tasks.

·         Strong problem-solving and leadership skills.

·         Customer-focused and results-oriented mindset.

Other Requirements

·         Must pass pre-employment drug screen, background check, and reference check.

·         Eligible to work in the US without employer-sponsored visa.

What we offer you

• Competitive Paid Time Off
• 12 Company Paid Holidays per year
• Annual Bonus Program
• Full Medical, Dental, and Vision benefits
• Company Paid Short Term and Long Term Disability, Company Paid Life Insurance
• 6% 401K or Roth Company Match with Immediate Vesting
• Company Paid Retirement Security Contributions following 1 year of employment
• Tuition Reimbursement/Educational Assistance
• Quarterly Gym Reimbursement

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
 

We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.