Mini-Bar Attendant

Description

JOB SUMMARY:  

The Minibar Attendant provides guests with a fully stocked, well-maintained minibar consistently throughout their stay. 

JOB RESPONSIBILITIES: 

• Stock the mini-bar cart with the necessary items to maintain the par level daily. 
• Clean and defrost the mini-bars regularly and consistently.  
• Inventory all guest mini-bars daily and post the appropriate charges to the room prior to guest departure. 
• Stock and replace missing items, inspect, move, and clean the mini-bars in accordance with departmental procedures and policies. 
• Maintain, track, and complete the daily mini-bar stock worksheet. 
• Ensure Mini-Bar products are not expired, and follow the proper procedure to remove any that are. 
• Maintain assigned Mini-Bar carts. 
• Raise a store requisition, obtain stock from the warehouse, and store it in the assigned storerooms. 
• Maintain and complete assigned floors and rooms, requesting Mini-Bar service. 
• Follows all required safety and standard operating procedures. 
• Ensure rotation of all mini-bar products. 
• Properly complete, maintain, and track inventory in assigned storerooms. 
• Communicate effectively with the Mini-Bar Vending Supervisor on any issues and/or concerns. 
• Ensure all duties in the refreshment center inspection/attendant evaluation checklist are followed, including completing assigned floors, maintaining the cleanliness of assigned mini-bars, ensuring menus are present, ensuring inventory is complete, and accurately completing refill reports. 
• Display appropriate two-way radio etiquette always. 
• Report all mini-bar concerns to management, including any guest issues. 
• Perform any other duties deemed necessary for the success of the department. 

SKILLS AND EDUCATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required 

• High school diploma or general education degree (GED) 
• Technical Mini Bar experience in world class luxury hotel/resort preferred 
• Customer service and verbal communication skills 
• Flexible schedule, able to work mornings, nights, holidays, and weekends. 

QUALIFICATION: 

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of the employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Note: The responsibilities associated with this job could change from time to time in accordance with Hotel Californian’s business needs. As a team player, I may be required to perform additional and/or different responsibilities from those set forth above.