Protective Security Agent - Full Time

Job DetailsJob Location: Santa Clara, CA 95050Position Type: Full TimeSalary Range: $36.00 - $36.00 HourlyAbout the role: The Protective Security Agent serves as the premier point of contact and primary line of defense for employees, visitors, and executives, delivering an exceptional corporate workplace experience through a precise combination of five-star hospitality and rigorous operational security. This role requires individuals with high emotional intelligence, calm under pressure, and a strong sense of professional discipline— aligned with backgrounds in corporate security, executive protection, or military service. Responsibilities include executing proactive threat-mitigation protocols, managing visitor registration, supporting cloud-based access control procedures, and coordinating complex security logistics. The Protective Security Agent works in lockstep with corporate Workplace Services and campus security leadership to maintain a safe, welcoming, and high-integrity environment. This position reports directly to the Security Operations Manager. In this role, your responsibilities will be: The Hospitality Greeting: Greet employees, visitors, international dignitaries, and executives in a highly professional, friendly, and hospitality-focused manner while serving as the primary anchor for the facility. Workplace Platform Execution: Manage visitor registration, badge issuance, credential verification, and facility access control procedures utilizing modern enterprise Visitor Management Systems (VMS) and cloud-based security platforms. Proactive Threat Assessment: Maintain constant, active situational awareness to identify, de-escalate, and resolve security anomalies, suspicious activity, policy infractions, safety hazards, or physical breaches before they escalate. Facility Stewardship: Proactively inspect the facility footprint and log building defects, safety hazards, or maintenance items directly into the client's internal IT/facilities ticketing infrastructure. Lobby & Event Logistics: Coordinate security operations, including executive-level arrivals, high-profile corporate event security, and delivery/logistics routing. Operational Reporting: Create and maintain digital visitor records, comprehensive incident reports, daily activity logs, and required administrative security documentation. Emergency & Trauma Response: Act as the primary on-scene coordinator during medical emergencies, evacuations, or fire/life safety incidents, delivering immediate, disciplined guidance, CPR/AED administration, and trauma-kit coordination until first responders arrive. Perform other related operational duties as required. QualificationsAs a candidate you must have: Associate’s or Bachelor’s degree in criminal justice, emergency management, business administration, or a related discipline preferred; equivalent military or law enforcement operational experience is highly valued. Minimum two (2) to three (3) years of experience within high-end corporate campus security, executive protection, or military operational roles (e.g., Military Police, Security Forces, Master-at-Arms) where front-facing brand representation and high discipline were required. Demonstrable technical proficiency in operating modern, cloud-based enterprise Access Control Management databases, digital visitor check-in software, and workspace productivity platforms (iOS and PC hardware). Strong verbal and written communication skills with the absolute ability to exercise professionalism, sound judgment, strict confidentiality, and tactical discretion while perfectly balancing interpersonal tact with security enforcement. Must complete and maintain state Guard Certification as prescribed by applicable state law, as well as all client-required certifications; all documentation and licensing pathway support will be facilitated by the employer. Must be a highly dependable team player exhibiting acute business maturity, attention to detail, and the flexibility to work varying shifts, weekends, holidays, and special events as operational needs require. We offer: $36/hr Health, Dental, Vision, and 401k for eligible employees Paid Time Off including Sick/Safe Time A dynamic and challenging work environment with opportunity for growth   Security Industry Specialists, Inc. is an Equal Opportunity Employer