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Description
The E-commerce Lead is responsible for managing day-to-day online sales operations across multiple platforms, including Amazon and Shopify. This role oversees order fulfillment, coordinates with operations and production teams, analyzes performance data, and ensures a seamless customer experience from purchase through delivery. The ideal candidate is detail-oriented, analytical, and comfortable working cross-functionally in a fast-paced environment.
Key Responsibilities:
Order Fulfillment & Logistics
- Manage and process orders through Amazon Seller Central and Shopify
- Coordinate with operations and warehouse teams to ensure accurate and timely order fulfillment
- Track shipments, resolve delays, and support logistics planning to meet delivery targets
- Maintain inventory accuracy across platforms and flag restocking needs
Platform Management
- Oversee daily operations of the Shopify store, including product listings, pricing, and promotions
- Ensure Amazon listings are accurate, optimized, and compliant with platform requirements
- Monitor account health, performance metrics, and resolve platform-related issues
Production & Inventory Planning
- Collaborate with production teams to forecast demand and align manufacturing schedules
- Plan inventory levels to prevent stockouts or overproduction
- Communicate timelines and priorities across teams to support sales goals
Data Analysis & Reporting
- Analyze sales, inventory, and fulfillment data to identify trends and opportunities
- Generate regular performance reports and provide actionable insights
- Track KPIs such as conversion rates, order accuracy, shipping times, and customer satisfaction
Customer Experience & Support
- Manage customer service with escalations related to orders, shipping, and product inquiries
- Ensure timely resolution of customer issues across all sales channels
- Continuously improve the customer journey through feedback and data insights
Requirements
Qualifications:
- Bachelor’s degree in Business, Supply Chain, Marketing, or related field (or equivalent experience)
- 2–5 years of experience in e-commerce operations, fulfillment, or logistics
- Hands-on experience with Amazon Seller Central and Shopify platforms
- Strong analytical skills with proficiency in Excel or similar tools
- Excellent organizational and project management abilities
- Effective communication and cross-functional collaboration skills
Preferred Skills:
- Experience with inventory management systems or ERP tools
- Familiarity with digital marketing and e-commerce optimization strategies
- Knowledge of shipping carriers, fulfillment processes, and logistics coordination
- Experience with data visualization tools (e.g., Tableau, Power BI)
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