Description

University Foot and Ankle Institute is well known as one of the most technologically advanced foot and ankle practices in the nation. Based in Santa Monica, we have 6 convenient locations throughout Los Angeles County.

University Foot and Ankle is looking for a Patient Services Coordinator to answer a high volume of calls, provide excellent customer service, and provide support to the practices.

Duties and Responsibilities

Answers a high volume of calls and schedules appointments for all patients with a high degree of accuracy
Communicates clearly on the phone and accurately documents and assigns messages
Confirms and updates contact information for all patients at every contact
Makes follow-up calls for any messages left
Documents appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately
Delivers all communications with excellent customer service
Be courteous and professional for all patient interactions
Routes calls to appropriate staff for swift resolution

Requirements

Strong computer skills, including basic keyboarding skills
Ability to navigate through patient records systems
Ability to analyze situations, prioritize, develop solutions, and make recommendations
Ability to work with minimal supervision
Excellent customer service and communication skills over the telephone
Ability to community sensitively and effectively with patients
Excellent organizational and problem-solving skills
Knowledge of medical practice terminology

Education and Experience

Minimum High School Diploma or Equivalent
Experience in fast paced scheduling or call center
1+ years of customer service experience
Experience working with performance metrics
Experience with Microsoft Office Products (Word, Excel, PowerPoint)

Benefits of Working with University Foot and Ankle Institute

Medical, Dental, and Vision Plans
HSA with Employer Contribution
FSA
Generous PTO Program
401k with a 3% Match
Employee Assistance Program
Life and AD&D Insurance
Short-Term and Long-Term Disability

To find out more, visit https://www.footankleinstitute.com/

Learn more about this Employer on their Career Site

Medical Assistant