Associate Regional Training Manager

Job Summary: 

The Associate Regional Training Manager (ARTM – Cut Fruit) is responsible for the Fresh Harvest cut fruit training new franchisees on site utilizing the current Fujisan Fresh Harvest training program, successfully opening new cut fruit sites and on-site facilitation of the transfer of ownership between a current franchisee and a new franchisee. In addition, RTM will be required to re-train existing franchisees and conduct training classes in the classroom and/or in a specific cut fruit location as required. The ARTM – Cut Fruit will also conduct store visits to ensure compliance with food safety and operational standards. If needed, the ARTM – Cut Fruit will be responsible for operating a location should a location become vacant until a replacement franchisee can be found. The ARTM – Cut Fruit performs work that requires independent judgment, discretion, and minimal day-to-day supervision, and is accountable for outcomes across an assigned region.

Using a hands-on approach, the individual must have the ability to communicate the sushi program to local retailer management and clearly define the operating expectations to the franchisee.

Minimum Requirements:

Education-

• High School Diploma required.
• Bachelor's Degree preferred.
• Culinary Degree preferred

Training & Experience-

• At least 1 year of culinary experience in a fast paced environment required
• Prior chef training experience preferred

Licenses; Certificates; Special Requirements-

• Relevant certifications preferred (e.g. Serv-Safe). 
• Knowledge of hazard analysis and critical control points (HAACP). 

Knowledge, Skills & Abilities-

• Bi-lingual in Mandarin or Burmese preferred
• Ability to establish and maintain co-operative working relationships with employees, managers, Company leadership, vendors and franchisees.
• English fluency, including ability to communicate clearly and concisely, both orally and in writing. 
• Excellent communication skills, verbal and written.
• Ability to prepare reports and business correspondence.
• Ability to operate a cut fruit location in compliance with current FujiSan standards

Core Competencies:

• Operations - The focus on execution of the standard operating procedures
• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Identifies and seizes new opportunities
• Business Maturity - Ability to manage adversity and change with poise and professionalism regardless of circumstances
• Communication – Ability to convey information to people clearly and simply, in a way that means things are understood and get done. It's about transmitting and receiving messages clearly, and being able to read your audience
• Conflict Resolution - Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
• Persuades - Using compelling arguments to gain the support and commitment of others
• Business Maturity - Ability to manage adversity and change with poise and professionalism regardless of circumstances. Ability to respect other people's values and cultural backgrounds, take responsibility for your actions and behave appropriately in the workplace.
• Being resilient - Rebounding from setbacks and adversity when facing difficult situations. Handles and manages crises effectively. Maintains a positive attitude despite adversity
• Resourcefulness - Ability to create useful and unique solutions in challenging situations. Securing and deploying resources effectively and efficiently. Gathers resources (people, funding, material, support) to get things done. Orchestrates multiple activities simultaneously to accomplish a goal. Gets the most out of limited resources
• Problem solving - Ability to identify and define a problem, generating alternative solutions, evaluating and selecting the best alternative, and implementing the selected solution.

Travel-

• Regional Travel - Constantly (67-100%)
• Overnight Travel - Constantly (67-100%)

Tools & Equipment-

Bring your mobile devices 

Essential Functions: (Functions, Duties & Responsibilities)

1. Independently plans, prioritizes, and executes regional training activities for new and existing franchisees, determining appropriate training methods, sequencing, and timelines based on business needs, franchisee readiness, and operational risk.
2. Exercises discretion and professional judgment in assessing franchisee performance and operational readiness, determining whether a franchisee is prepared to operate independently and identifying corrective actions when standards are not met.
3. Designs, adapts, and delivers training programs (on-site, virtual, and classroom-based), modifying content and delivery methods to address regional conditions, individual learning needs, compliance gaps, and operational challenges.
4. Leads and facilitates new kiosk openings and franchise ownership transfers with autonomy, making real-time decisions to ensure continuity of operations, food safety compliance, and brand standards without direct supervision.
5. Conducts independent store audits and operational assessments, analyzes findings, and determines appropriate follow-up actions, including retraining, corrective guidance, escalation, or operational intervention.
6. Resolves complex field issues independently, including franchisee performance concerns, compliance deficiencies, and operational disruptions, using judgment to balance brand standards, contractual obligations, and business realities.
7. Develops and implements corrective action strategies for underperforming or non-compliant franchisees, monitoring progress and adjusting approaches based on results.
8. Makes recommendations to leadership regarding franchisee readiness, training effectiveness, operational risks, and process improvements based on independent analysis and professional expertise.
9. Operates with full accountability for regional outcomes, including training effectiveness, compliance adherence, and successful store operations, while working remotely and traveling extensively with limited direct oversight.
10. Maintains required documentation and reporting, determining what information is necessary for leadership review and ensuring accuracy, completeness, and timeliness.
11. Serves as a role model for professional conduct and business maturity, exercising sound judgment, discretion, and decision-making in all interactions with franchisees, retailers, and company leadership.
12. Operates a cut fruit location at current FujiSan standards until a replacement franchisee is secured

Other Functions: (Functions, Duties & Responsibilities)

1. Perform other duties as required.