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PFR Engineering Systems is a world leader in fired heater and steam reformer simulation software, and we have been developing software and supporting our users for over 45 years.  Today, we develop, sell, and support two mature software products – FRNC-5PC® and REFORM-3PC® – each of which have an established customer base that spans the globe.  Despite its acquisition by multinational corporation Axens, PFR’s business operations continue to function as an independent organization with a small, collaborative team.
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We are seeking a process engineer with experience in the petrochemical industry and a knowledge of fired heater systems who enjoys:Â
- working with a high degree of autonomy and flexibility
- sharing their unique knowledge and skills with othersÂ
- working in an environment where everyone’s ideas are heard and valued
- seeing the impact of your work
- fostering meaningful relationships with customers and coworkers
 MAIN RESPONSIBILITIES
- Working closely with customers on technical support issues; this includes helping customers more effectively use our software as well as assisting with issues like license configuration
- Leading software training courses for our customers; identifying and implementing enhancements to the training courses as needed
- Designing, programming, and testing/debugging software enhancements (Note: While previous programming experience would be helpful, it is not required for this position)
- Building and maintaining long-term working relationships with various PFR stakeholders; in addition to delivering technical support and training, this could also include interfacing with our Axens colleagues and networking at engagements like industry conferences
- Supporting other business functions – such as Sales – when needed
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Note: As a member of our small PFR team, you must be prepared – and perhaps even excited – for your job responsibilities to evolve as business needs change.
tECHNICAL & BEHAVIORAL REQUIREMENTSÂ
Technical
- B.S. in Chemical or Mechanical Engineering (or equivalent)
- At least 7 years of working experience as a process, chemical, or mechanical engineer in petrochemical and/or refinery engineering functions
- Must possess knowledge of heat transfer equipment, particularly fired heaters, furnaces, or boilers, and their applicable software
- Proficiency in Windows-based applications (e.g. Excel, Word, and Outlook) required
- FRNC-5PC and REFORM-3PC software experience preferred
- Experience designing, programming, and testing/debugging software products (ideally in Fortran and/or C++ computer languages) preferred
- Willingness to give software demos and short presentations to support the Sales team preferred
- Familiarity with Microsoft Dynamics 365 CRM applications preferred
- Familiarity with Fired Heater Engineering standards (e.g. API 560 and 530) preferred
- Familiarity with SimSci Pro/II and Excel Visual Basic preferred
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BehavioralÂ
- Excellent communication skills, both verbal and written, required
- Must be a self-starter with the ability to proactively solve emergent problems thoughtfully and follow a project – whether big or small – from beginning to end
- Must be willing and able to travel worldwide
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