Customer Service Representative

Store Manager

 LoanMax Title Loans

1881 St. Michael's Drive Santa Fe, NM  87505

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Pay Range

$19 – $[20 per hour

Compensation is based on experience, qualifications, and performance. Performance-based incentive opportunities may be available, but are not guaranteed. 

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Schedule

Store Hours:

Full-Time Position

Monday – Friday: 10:00 AM – 6:00 PM

Rotating Saturdays: 9:00 AM – 2:00 PM

✅ Closed Sundays

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About LoanMax Title Loans

LoanMax Title Loans operates nearly 1,000 locations nationwide and has served customers since 1990. We are committed to providing fast, hassle-free service with transparent terms and competitive pricing — all while delivering exceptional customer service.

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Position Overview

We are seeking a results-driven Store Manager to lead daily operations at [COPMANY NAME]. This is a hands-on leadership role responsible for operational performance, team development, compliance, and delivering an outstanding customer experience.

The ideal candidate thrives in a fast-paced environment, enjoys coaching others, and leads with integrity and accountability.

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Key Responsibilities

Leadership & Team Development

• Recruit, train, and coach team members

• Set performance expectations and monitor results

• Provide ongoing feedback and development

• Foster a positive, professional team culture

Operations Management

• Oversee daily store operations

• Ensure compliance with company policies and applicable laws

• Maintain accurate documentation and reporting

• Manage office organization and supplies

Customer Service Excellence

• Serve as primary point of contact for customers

• Handle escalated concerns professionally

• Review loan applications and vehicle evaluations

• Ensure accurate processing of payments and account updates

Performance & Sales

• Drive store performance and achieve company goals

• Monitor metrics and implement improvement strategies

• Ensure strong customer follow-up and communication

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What We Offer

• Competitive base pay + performance incentives

• 6 paid holidays

• Paid vacation

• Paid on-the-job training

• Clear career advancement opportunities

• Stable full-time schedule

• Supportive team environment

• Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements

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Qualifications

• High school diploma or equivalent required

• Previous management or supervisory experience preferred, not required

• Customer service experience required

• Basic computer and data entry proficiency

• Ability to work scheduled rotating Saturdays

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Additional Requirements

• Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable federal and state laws.

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Equal Opportunity Employer

LoanMax Title Loans is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.