HR Manager

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Meow Wolf opens portals of possibility. Come as you are! 

We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration.  Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.  

We share a strong commitment to Belonging through our values of: 

• Collaborative Creativity: We believe the act of creating together amplifies possibilities.

• Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery.

• Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.

• Authentic Compassion:We are “kind punks” - supportive to each other and standing up for what we believe in.

• Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on….

Job Description:

Job Disclosures:

Location: (On-site) Santa Fe, NM

Job Summary:

The Human Resources Manager is an integral member of the site operations team, serving as the primary onsite HR partner and providing both strategic and day-to-day HR support. Balancing strategic thinking with hands-on execution, this role collaborates across multiple onsite teams and navigates complex situations with a strong, customer-focused mindset.

As a member of the Exhibitions Operations HR team, you will be a trusted advisor to leaders and employees, responsible for fostering a positive, compliant, and productive work environment for your client group. This role maintains a consistent onsite presence to support operational needs, provide real-time guidance, and strengthen team engagement. The position reports to the HR Director, Exhibition Operations.

Key Responsibilities:

• Work closely with leaders and employees to improve work relationships, build morale, increase productivity, and improve retention.

• Leverage strong interpersonal skills to communicate clearly and effectively in all situations at varying levels of the organization.

• Provide HR policy guidance and interpretation, advise on location-specific guidance and procedures when applicable.

• Maintain a deep understanding of the employee experience and develop connections with employees through multiple avenues including job shadowing, walking chats and manager-on-duty responsibilities.

• Support non-exempt employee recruitment activities within the assigned line of business, ensuring a high caliber of talent for current and future needs. Liaise with the corporate recruitment team for exempt employee recruitment activities.

• Provide guidance regarding performance management, coaching, and employee relations.

• Support and assist in the resolution of complex employee relations issues.

• Attend and participate in employee disciplinary meetings, terminations, and investigations.

• Understand business goals and recommends new approaches and methods to effect continual improvements in business objectives, productivity and development of HR within the company.

• Support learning and development activities on-site including new hire orientation, HR training and programming and outreach-led activities.

• Liaise with HR centers of excellence to resolve employee inquiries and issues related to Payroll, Benefits, and Compensation.

• Drive compliance on-site by maintaining awareness of current and developing state and local statutes related to employment, and employer responsibilities.

• Train managers and assist with accountability for consistent enforcement of policies within their teams.

• Submit and manage business processes in Workday, including employee status changes, compensation adjustments, and other HR transactions. 

Required Qualifications

• Minimum of 2 years demonstrated experience in a Human Resources Manager or similar HR role.

• Minimum of 2 years experience managing complex employee relations and conducting investigations.

• Familiarity with managing leaves of absence and ADA accommodation requests.

• HR experience supporting a group of 50+ employees.

• Strong familiarity with the local market, specific to labor and employment issues.

• Experience working in a hospitality or themed entertainment environment.

• Proficiency with HR systems, specifically Workday.

• Proficiency with MS Office Suite, GoogleSuite, Recruiting tools such as LinkedIn, Indeed, etc.

• Familiarity with scheduling softwares and platforms.

Work Environment and Physical Demands 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.  

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners. This position also works in an indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/ or enclosed spaces. 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical ability to walk, stand, take stairs/slides/elevators, and navigate the elements during the day and night. Employee may be required to remain in a sitting or standing position for prolonged periods, and repeat motions that may  include the wrists, hands, and/or fingers. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.   Must be able to lift up to 15 pounds at times.

The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Work Schedule:

This is a full-time position, and hours of work and days are Monday through Friday, 9 a.m. to 5 p.m. or 10 a.m. to 6 p.m. Occasional evening and weekend work may be required as job duties demand.

Supervisor Responsibilities:

This position does not require supervisory responsibility.

Travel: 

This position does not require travel.

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

IMPACT: Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

INCLUSION:  Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.

BENEFITS:

The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.  

• Medical Insurance options: PPO & HDHP*

• Dental and Vision Insurance*

• HSA, HRA, and FSA options*

• 401k Retirement Plan

• Company paid Life Insurance Policy and Disability Coverage(s)*

• Voluntary Critical Illness and Life Insurance Policies*

• Company Paid Employee Assistance Program

• Paid Parental Leave for 12 weeks

• Discount off Meow Wolf Gift Shop Merch and Cafes

• Admission to Meow Wolf attractions for employees and guests

*Regular or Project Based Full-time positions

Please visit www.meowwolf.com/careers for more information.