Massage Therapist

Summary of Position:

Will administer body treatments and massages to guests therefore providing exceptional service to create an extraordinary guest experience.   Responsible for maintaining Four Diamond quality standards and ensuring that 100% quality guest service is achieved.

Responsibilities and Job Duties

• Provides prompt service with each appointment and performs services within the appropriate allotted time
• Reports to work on time and according to posted schedules
• Performs general information on hotel and surrounding areas to guests
• Attends appropriate departmental meetings
• Provides consistent professional body treatments in accordance with protocols and accepted certification practices
• Is flexible with schedules, supporting the needs of the Recreation Department
• Properly cares for the equipment and uses proper amounts of product to assist in cost controls
• Has complete knowledge and understanding of all services and products while educating and training guests in these areas
• Actively promotes home care programs, meeting retail sales goals
• Upholds the standards of sanitation and sterilization as directed by law and the property’s policies and procedures
• Maintains an up to date working knowledge of all amenities as well as any special events
• Up sells services and amenities to guests
• Performs prep work and properly cleans and restocks room as required
• Communicates to management any and all issues involving staff or guests in the recreation department that require attention
• Actively promotes treatments, services and retail services as well as programs, promotions and/or discounts available
• Handles guest’s questions and concerns promptly, professionally and courteously
• Provides accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Possesses the ability to work without direct supervision
• Maintains a positive attitude and contributes toward a quality work environment

Physical Demands:

• Must be able to stand on feet throughout the shift, with intermittent periods of walking
• Must be able to lift & carry, or pull up to 30 lbs. occasionally
• Must be able to perform simple grasping, fin manipulation, squeezing and repetitive hand & arm movements constantly

The physical demands described above are representative of those that must be met by an associate to successfully perform the essential functions of this job

Knowledge, Skills, & Abilities

• Must have a strong passion and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests
• Must be able to work well under pressure
• Must have a strong passion for assisting guests in attaining their beauty and wellness goals
• Must be able to accurately follow instructions, both verbally and written
• Must be highly detail oriented
• Must be able to work in a fast paced environment
• Must have excellent communication and listening skills
• Must be professional in appearance and demeanor
• Must always ensure a TEAMWORK environment
• Ability to work a flexible schedule that may include working days, evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with the guests and associates
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests
• Must be able to read, write and speak English

Requirements

• High School Diploma or Equivalent
• At least two years previous experience giving massage and body treatments in a similar setting preferred
• Valid New Mexico massage therapy license required