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Description
About the Role
The Lending Support & Program Specialist is the quiet engine behind Homewise's mortgage operations. You're the person multiple internal teams trust to handle the parts of the lending process that don't fit neatly into anyone else's job: the renovation loans with contractor draw schedules, the government program submissions with strict external deadlines, the multi-system work that nobody else has time to master.
Reporting to the Senior Director of Lending, you'll work entirely behind the scenes — this is not a client-facing role. You'll be the backup the Closing Team relies on during high-volume stretches, and the link between processing, real estate, title companies, contractors, and outside agencies. The work suits someone who likes specialized, deep-end operational work — the kind where attention to detail isn't just a piece, it's the whole pie.
You'll Be a Great Fit If:
- You like deep, specialized operational work.
- You're a multi-system person and can flow between technologies with ease.
- You're a quality-control person. Running checks on data and documentation feels like second nature.
- You take satisfaction in complex, behind-the-scenes work.Â
- You're a good substitute. You can step into someone else's process — like backing up the Closing or Processing Teams— without disrupting how they've set it up.
- You hold compliance lines with patience, not friction.Â
- You read contracts and disbursement schedules with care.Â
- You’re comfortable with structured, regulated work.
- You're deadline-driven, but flexible when needed.Â
What You'll Be Doing
- Setting up new loans in the Loan Origination System on day one, with an eye on ensuring accuracy in details and policy alignment.
- Scheduling closings by coordinating between Real Estate Sales, title companies, and clients, so every loan has a clear path to its closing date.
- Managing escrow holdbacks on renovation loans by tracking contractor progress and maintaining disbursement schedules.
- Serving as Homewise's liaison to Down Payment Assistance programs (FHLB HELP, ABQ CDBG, and others), preparing and submitting program documentation that meets external agency requirements.
- Reviewing fully executed closing documents for compliance, completeness, and accuracy — then authorizing the release of funds to title companies and the boarding of loans into servicing.
- Completing final loan closeout across multiple systems data systems and ensuring originals are properly stored.
- Conducting quality checks on data and documentation, managing condo certifications, and staying current with program guidelines and regulatory updates.
- Providing support for the closing team and loan processors during high-volume periods to provide every Homewise client      with seamless homebuying experience.Â
Full Job Description available upon request.Â
Requirements
Minimum Requirements
- High School Diploma or equivalent
- 2-3 years administrative or operational support experience in any field
- Available to work, in office, during Homewise's core business hours (8 am -5 pm, Monday - Friday)
Preferred Qualifications
- Additional coursework or certification in finance, administration, or a related field preferred.Â
- Administrative or operational support experience in a financial, mortgage, or lending environment preferred.
- Familiarity with Loan Origination Systems (LOS) and mortgage lending processes is a plus.
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