Manager, Care Team

We are seeking a Manager, Care Team to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

The Manager, Care Team plays a pivotal role in ensuring the delivery of high-quality health care services to members. This position is responsible for overseeing the daily operations of the care team, ensuring that all staff members are effectively trained and supported in their roles. The Manager will work closely with healthcare professionals to develop and implement care plans that meet the diverse needs of members. Additionally, this role involves monitoring member outcomes and satisfaction to continuously improve service delivery. Ultimately, the Manager of the Care Team is dedicated to fostering a compassionate and efficient environment that prioritizes member well-being and safety.

Minimum Qualifications:

• Bachelor's degree in Nursing, Health Administration, or a related field required.
• Minimum of 5 years of experience in a healthcare setting, with at least 2 years in a supervisory role required.
• Current nursing license or relevant certification preferred.
• Requires knowledge of and experience working with community agencies and programs.
• Requires experience with Medi-Cal eligibility guidelines, application, and renewal/redetermination process.
• Requires strong problem-solving and customer service skills.
• Must be a CA Resident, and must reside in CA while employed. 
• Current and valid California (CA) Driver’s License.
• Must use personal vehicle and current vehicle registration required.
• Proof of auto insurance required, must maintain CA minimum insurance coverage.
• BCLS CPR Certification required.

Preferred Qualifications:

• Master's degree in Social Work, Nursing, Health Administration, or a related field.
• Experience with electronic health record (EHR) systems.

Responsibilities:

• Conducts interviews and hiring of direct reports. Completes a ninety-day introductory and annual performance evaluation of each direct report. Facilitates professional growth and improved proficiency of staff who are direct and indirect reports through mentoring and training. Conducts ongoing performance management of each direct report; establishes performance goals; and measures performance against goals.
• Ensure the development and implementation of care plans in collaboration with the care team, healthcare professionals, caregivers, and members.
• Coordinate daily operations of the care team, including scheduling, resource allocation, and workflow management.
• Monitor patient care quality metrics and implement improvement plans to address any gaps or challenges.
• Collaborate with healthcare providers, administrative staff, and external partners to ensure seamless care coordination.
• Manage compliance with healthcare regulations, organizational policies, and safety standards.
• Conduct one on ones, audits and regular team meetings to support professional growth and accountability.
• Develop and implement training programs to enhance team skills and knowledge.
• Address patient and staff concerns promptly and effectively to maintain a positive care environment.