JOB DESCRIPTION

PROPERTY:	Shore Hotel
TITLE:	Host/Hostess
DEPARTMENT:	Food & Beverage
STATUS:	Non-Exempt, Part Time
SUPERVISED BY:	Director of Food & Beverage, Food & Beverage Manager
SUPERVISES:	No supervisory responsibilities.

Food & Beverage Host/Hostess will greet and welcome hotel guests and ensure servers are aware of guest seated in their section.

Set up the coffee bar in the lobby by 6:00AM, properly restock with 3 freshly brewed coffee urns, coffee cups, lids, assortment of sugar, milk, stirrers and cream.

Clean all the menus and set them out on the bar
Make sure all chairs and tables are clean and properly set up
Welcomes guest with proper salutation, inquire their room number and last name, walk them to their table.
Let the guest know their server will assist them in a minute
On free time assist severs refill coffee and water on the tables
If there is no seating available, add guest’s name to the waiting list and have them seat in the lobby until you call them
Maintains coffee bar area clean and properly restocked until 10:00AM
Knowledgeable about the food & beverage offerings
Knowledgeable of hotel amenities
Properly closedown coffee bar at the end of the shift, leaving the area clean and organized
Clean menus and stored them away
Perform additional duties as requested by the supervisor

ESSENTIAL JOB QUALIFICATIONS & COMPETENCIES:

Proven success in the following job competencies:

Honesty; has honest, direct, and factual communication and actions with internal and external customers.
Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things.

Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values.

Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status.
Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.
Analytical: Highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data.
Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.

Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.
Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives;
Diversity: Strong commitment to diversity and equality in a company culture.
Communication: Strong communication (verbal and written) and presentation skills.
Multi-Tasking: Ability to operate under pressure in a fast-paced environment; able to deliver effective results, meet tight deadlines and targets.

EXPERIENCE:

Previous experience in a customer service position
Prior hospitality experience a plus.

EDUCATION:

WORKING CONDITIONS & PHYSICAL WORK DEMANDS:

Must be flexible and able to work weekends and holidays
Able to stoop, kneel, bend at the waist and reach on a daily basis.
Able to lift and move up to 20 pounds occasionally.

Punctuality is critical for all positions
Hours occasionally vary according to business levels
Ability to stand and or walk around for 4 hours period

OTHER:

Other duties as assigned.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

COMPANY BENEFITS:

Medical, Dental and Vision Insurance to all eligible employees
Company-paid life insurance of $25,000 to all eligible employees
Matching 401K Retirement Savings Plan (up to 5% of the employee's contribution)
Seven paid holidays
Sick pay when eligible
Company-paid parking
Employee Assistance Program (EAP)
Employee Recognition Programs
Employee Referral Incentive Program
Transportation allowance
Dry cleaning services (up to 6 pieces of work clothes per week)

Our post-offer background check process includes a background check and a drug-screen.

We participate in E-Verify.

We are an Equal Opportunity Employer.

Learn more about this Employer on their Career Site

F&B Host/ess