Group Sales Admin.

Primary Role and Requirements: Assist the Group Sales---Director of Sales and Conference Services team with daily administrative duties and client communication. 

Group Sales Support Responsibilities:

• Act as lead catcher for all group inquiries and assign these to the correct Sales Manager
• Enter inquiries and booking leads into Delphi, capturing all event and room block details
• Complete RFPs in Cvent, LA Tourism, and additional booking platforms
• Merge contracts and addendums, ensuring the room block and rates as well as all event space timing, location and pricing are accurate
• Keep information in Delphi up to date to reflect changes and for proper forecasting 
• Answer client phone calls and inquiry emails in a professional manner
• Generate reports including weekly GRC Reports, Booking Pace, Quarterly Breakdown
• Enter reservations in Opera including traces, comments, cancellation policy, etc.
• Coordinate billing and deposits for reservations and groups with Accounting department
• Finalize expense reports for Sales Managers 
• Maintain files for VIP guests, producing a VIP resume and handling any special requests
• Conduct competitive set calls as needed
• Process requisitions and amenities
• Proficiency with Microsoft Word, Excel, and Outlook
• Experience with and understanding of Opera and Delphi
• Able to work in a fast-paced environment, meeting deadlines and completing tasks as requested

Conference Services Support Responsibilities:

• Process group turnover once group contracts are signed and deposit received
• Assist with group resumes, amenities, and BEO’s
• Cross support all assistants in Sales & Catering when needed
• Assist in communicating key group details with other departments to ensure the success of group room blocks and events