Patient Liaison - Pacific Heart (Santa Monica)

The Patient Liaison provides efficient, personalized, high-level services to patients to facilitate access to all institutional clinical services and ensure a positive patient/client experience. The Patient Liaison serves as a designated patient and client navigator, ensuring timely access to services and providing information and resources to constituents of the program(s). Stay current on Cedars-Sinai specialty services and provides that information to the patient, assists with medical record requests, paperwork, appointment/test/procedure scheduling and follow-up, and provides valuable personalized high touch services to ensure patient and client satisfaction.

Duties & Responsibilities:

• Serves as liaison between Cedars-Sinai specialty programs, patients, clients, and vendors

• Manages the care journey for patients, including but not limited to, ensuring patients receive copies of medical reports, physician instructions, follow-up appointments etc.

• Provides patients with details on their care plans, ensures timely scheduling of clinical appointments and arranges for all services that support the delivery of high-quality, patient-centric care.

• Partners with CS International in serving international patient needs.

• Coordinates with health plans, clients, and patients, to ensure appropriate coverage and authorization for rendered services.

• Collaborates with clinical team members to ensure the optimal patient experience.

• Maintains a solid understanding of operational workflows and provides coverage when needed.

• Ensures that all financial information is collected. Ensures that all patient and client questions, comments, concerns are answered.

• Scheduling appointments, follow-ups, surgeries, second opinions, labs and imaging for patients with appropriate doctors. Maintaining healthy relationships with physician offices so emergency appointments/requests can be handled in a timely manner.

• Other duties as assigned.