POS After Sales Specialist

Company Description

The After Sales Specialist supports Red Bull distributors, internal teams, and supply chain partners to keep cold Red Bull available. This role manages cooler service operations and aftersales by handling service requests, resolving tickets, and working with distributors for timely execution and compliance. Strong organization, attention to detail, and multitasking in a fast-paced environment are required.

Job Description

CUSTOMER SUPPORT

Receive and respond to inbound call center requests related to cooler repair support.

Assign and dispatch service requests to authorized service providers or local distribution centers.

Monitor, update, and track service tickets in Zendesk to ensure timely resolution.

Follow up on missed calls and provide customers with timely status updates.

Escalate unresolved or urgent issues to the appropriate internal stakeholders.

Maintain a high level of responsiveness and professional communication in all customer interactions.

SYSTEMS MANAGEMENT

Maintain accurate, up-to-date information in Zendesk and other relevant operational systems.

Monitor open service provider tickets to ensure timely resolution and compliance with established service standards.

Escalate aging or unresolved tickets to the appropriate stakeholders for follow-up and resolution.

Ensure all tickets are thoroughly documented and properly closed in accordance with standard operating procedures (SOPs).

Review and verify asset disposal records by reconciling service ticket data with vendor Certificates of Destruction.

Maintain accurate and current distributor and customer master data within company systems.

LOGISTICS & OPERATIONS SUPPORT

Coordinate the transfer of point-of-sale (POS) assets between distribution centers

Process and track spare-part orders to ensure accurate and timely fulfillment

Support transportation tracking and address logistics-related inquiries

Assist in preparing operational reports on transfers, spare parts, and service activities

Communicate standard operating procedures (SOPs) to distributors and service providers to ensure compliance

Provide feedback on recurring issues to help improve operational efficiency

Perform additional operational support duties as assigned

Qualifications

• Bachelor’s Degree preferred, ideally in a related field to the position requirements
• 1–3 years of experience managing service tickets or work orders in customer service or logistics
• Strong customer service orientation with professional written and verbal communication skills
• Highly organized with strong attention to detail and problem-solving abilities
• Experience working with SAP, Zendesk, or comparable ERP/ticketing systems preferred
• Proficiency in Microsoft Excel, including formulas, filtering, pivot tables, and basic report visualization
• Working knowledge of cold equipment or refrigeration units preferred

Additional Information

This position is open to U.S. citizens, U.S. permanent residents, or individuals who are currently authorized to work in the United States on a valid visa.

The base salary range for this position is $70,000 - $100,000 + cash incentives. Actual salary offers may vary based on work experience. The base pay range is subject to change and may be modified.

Our current Benefits include:

Comprehensive Medical, Dental and Vision Plans, 401k Match, Family Leave, PTO & Paid Holiday Schedule, Pet, Legal, and Life Insurance, Tuition Reimbursement (Benefits listed may vary depending on the nature of your employment and/or work location)

Red Bull North America, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other classification protected by Federal, state, or local law. We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.