Guest Services Agent

Description

Benchmark Management is seeking detail-oriented, customer-focused individuals to join our Guest Services team. As the first point of contact for many of our guests, you'll play a key role in delivering exceptional service while helping travelers book unforgettable vacations along Florida's beautiful Emerald Coast. 

At Benchmark Management, we believe exceptional guest experiences begin with exceptional team members. We take pride in serving both our homeowners and guests with professionalism, integrity, and genuine hospitality. Every interaction is an opportunity to create lasting memories, and we're looking for people who share that mindset. 

What You'll Do

• Assist guests and prospective guests with booking their vacation accommodations
• Provide exceptional customer service through phone calls, text messages, email, and web chat
• Respond to guest questions, concerns, and reservation inquiries professionally and efficiently
• Resolve guest issues from start to finish, ensuring timely follow-up and resolution
• Respond to guest reviews and online communications across multiple booking platforms
• Support daily business operations while maintaining a positive guest experience
• Work closely with other departments to ensure seamless service

 Pay & Benefits

• Starting pay of $17+/hour, based on experience and skills
• Multiple commission opportunities
• Performance-based incentive bonuses
• 401(k) with company matching
• Health, dental, vision, and life insurance options
• Paid Time Off
• Remote work flexibility
• Friendly, supportive team environment with opportunities for growth

Requirements

• Outstanding written and verbal communication skills
• Strong organizational, multitasking, and problem-solving abilities
• Ability to prioritize multiple tasks in a fast-paced environment
• Excellent customer service and interpersonal skills
• Comfortable working independently and as part of a collaborative team
• Proficiency with Microsoft Office and general computer systems
• Reliable computer and internet connection
• Vacation rental experience or familiarity with property management software