Massage Therapist

Overview

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The Massage Therapist plays a key role in creating a serene, restorative, and memorable spa experience for every guest. This position offers the opportunity to deliver exceptional massage therapy and body treatments that support relaxation, wellness, and overall well‑being. Team members in this role contribute to the elevated standards of Chumash Casino Resort by providing personalized care, maintaining a warm and welcoming environment, and displaying a prominent level of professionalism in every interaction.

Delivers Spa guests custom massages and body treatments in which the quality of touch, flow, pressure and draping is safe, professional, and therapeutic. Delivers professional and excellent guest service ensuring services and amenities provided are of Chumash Casino Resort standards and Gracious Hospitality standards.

Responsibilities

• Exemplifies high standards of guest service and professionalism at all times.
• Performs multiple and consecutive sessions during a shift and provides multiple body therapies offered in the Spa menu.
• Conducts all treatments according to treatment guidelines and follows draping policy.
• Assesses and accommodates guests’ needs, inquiring about physical well-being, injuries and allergies, and performs appropriate service.
• Delivers exceptional services, clearly communicates client self-care, educates and sells products to guests, and up-sells services to maximize return visits and retail sales.
• Maintains a smooth flow of services for clients booked with multiple therapists.
• Maintains professional relationships with clients and other team members.
• Participates in and contributes to Team Member meetings, training sessions, product knowledge classes and team effort.
• Maintains inventory levels on products and supplies.
• Maintains a clean, organized and safe working environment.
• Abides by all national and state regulations and guidelines for massage therapy.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Qualifications

• High School Diploma or GED Certificate.
• Valid CA State or County Massage License.
• One additional certification in reflexology, prenatal, or deep-tissue massage is required.
• Additional Esthetician license a plus.
• Basic computer proficiency utilizing Microsoft applications, email, and internet.
• Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.
• Innovation Orientation: Committing to create and search for new and innovative approaches to activities that enhance performance.
• Attention to Detail: Taking responsibility for a thorough and detailed method of working.
• Oral Communication: Shaping and expressing ideas and information in an effective manner.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.
• Integrity: Upholding generally accepted social and ethical standards in job-related activities and behaviors.

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