Retail Sales Associate

Overview

Responsible for selling retail merchandise while providing Gracious Hospitality service. The Sales Associate is also responsible for maintenance of the retail shop appearance and inventory.

Responsibilities

• Performs store opening and closing procedures.
• Exemplifies high standards of guest service and professionalism at all times including welcoming and greeting guests with a friendly engaging attitude.
• Sells productively while displaying confidence and enthusiasm.
• Provides courteous, helpful guest service.
• Remains knowledgeable on products offered and communicates product knowledge with customers.
• Processes purchase transactions via point of sale system, properly accounts for all transactions and monies according to Gift Shop policies and procedures.
• Maintains and builds good guest relations.
• Ensures the Gift Shop remains neat and tidy at all times.
• Ensures that guest suggestions, concerns and complaints are referred promptly and professionally to the Retail Manager.
• Performs other duties as assigned by the Gift Shop.

Qualifications

• High School Diploma or GED Certificate.
• Must be 21 years of age or older.
• One year of prior experience in sales and guest services preferred.
• Basic computer proficiency utilizing Microsoft applications, email, and internet.
• Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.
• Strategic Thinking: Understands and processes complex information and exercises sound judgment, considering the situation, the issues, the key players, and the levels of authority involved. Proposes courses of action that further the objectives, priorities, and vision of the organization.
• Attention to Detail: Taking responsibility for a thorough and detailed method of working.
• Data Gathering and Analytics: Collecting, consolidating, and using relevant information; recognizing important information; tracing possible causes of problems, and searching for practical data/solutions.
• Oral Communication: Shaping and expressing ideas and information in an effective manner.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.

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Minimum Pay Rate

Maximum Pay Rate