Support Analyst - Syspro

Description

Want a fulfilling job while working for a Great Place to Work certified company? Looking for opportunities to grow in your position and enhance your craft? Do you enjoy working with a team, where your opinions and ideas are strongly valued? Lift your life by joining Harmar Mobility, where our purpose is to lift lives within our team, among our network of dealers, and in our communities across the nation. We manufacture mobility device lifts for vehicles and accessibility products to help those with mobility difficulties enjoy their independence and continue to make meaningful memories, whether they’re at home or on the road.

This position provides assistance, advice, and solutions for standard to moderately complex ERP issues, ensure timely resolution of client requests, and contribute to team knowledge sharing. Responsible for maintaining service quality and supporting continuous improvement initiatives.

Key Responsibilities

• Resolve standard to moderately complex technical issues and support requests .
• Document solutions and contribute to knowledge base maintenance
• Follow established procedures and escalation protocols
• Maintain accurate case management and tracking records
• Participate in team meetings and knowledge sharing sessions
• Support testing of system updates and maintenance activities
• Assist with user training and documentation creation
• Handle client communications and status updates
• Collaborate with team members on problem resolution
• Contribute to process improvement suggestions
• Liaises with the software development team in order to solve problems or redirect them to the relevant parties
• Support in response to functional issues

Requirements

QUALIFICATION

Essential / Minimum

• Requires a NQF 4 level of education
• Bachelor's degree in Computer Science or Computer Engineering advantageous
• SYSPRO ERP certifications preferred

EXPERIENCE

Essential / Minimum

• 2-3 Years Experience in software design, testing, and/or troubleshooting
• Experience in customer service or client-facing roles
• Experience with ticketing systems and case management
• SYSPRO ERP experience preferred

Skills and Knowledge

• Good understanding of ERP systems and business processes
• Solid troubleshooting and problem-solving skills (Conceptual understanding, analysis, debugging, troubleshooting and solution-provision)
• Knowledge of basic database concepts and reporting
• Familiarity with common integration methods
• Understanding of user access management and security
• Basic knowledge of system administration concepts
• Organized
• Ability to manage tight deadlines
• Strong interpersonal skills
• Ability to work efficiently in a broad cultural spectrum
• Communication skills
• SYSPRO knowledge
• Industry knowledge
• Microsoft Office, Microsoft SQL, SYSPRO Reporting Services
• Business processes

Harmar’s Core Values:

To maintain a positive, inclusive, and productive environment, Harmar Mobility has established six core values: Team Player, Gets Stuff Done, Can-do Attitude, Genuinely Cares, Does the Right Thing, and Embraces Inclusion. Feel as though you align with our core values? We’d love to hear from you!

Harmar Mobility is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, or veteran status.