Administrative & Program Support Assistant

Description

Want a fulfilling role supporting impactful training programs without being front-and-center in every class? Join Harmar Mobility, a Great Place to Work–certified organization dedicated to lifting lives—within our team, among our dealer network, and across our communities.

The Administrative & Program Support Assistantplays a critical behind-the-scenes role in ensuring Harmar’s installation training programs run smoothly, professionally, and consistently. This position focuses on training coordination, class logistics, LMS administration, documentation, and classroom support, with limited facilitation responsibilities.  This role is ideal for someone highly organized, detail-oriented, and comfortable supporting instructors and learners in a dynamic training environment.

Training Program & Administrative Support

• Manage learner registrations, class rosters,  waitlists, and scheduling within the Learning Management System (LMS).
• Track course completions, certifications,  assessments, and evaluations with a high degree of accuracy.
• Maintain training records, attendance logs, scorecards, and performance reports.
• Serve as a point of contact for internal teams and external learners regarding training logistics and enrollment.

 Class & Facility Support

• Prepare classrooms and training labs before sessions, including materials, equipment, and signage.
• Coordinate classroom setup, breakdown, cleanup, and  reset between sessions.
• Ensure the Training Center and Lift Lab remain clean, organized, and customer-ready.
• Support visiting learners, instructors, and guests during training events.  

 Content & Materials Support

• Assist with maintaining and updating training materials, presentations, job aids, SOPs, and reference documents.
• Coordinate printing, version control, and distribution of training resources.
• Support upkeep and inventory tracking of training equipment, tools, and demo units.

Limited Training Delivery Support

• Support instructors during hands-on activities as needed.
• Occasionally assist with facilitation of small segments of training once fully onboarded and trained.

Key Accountabilities

• Accurate and compliant training records and LMS data
• Well-organized, professional training facilities
• Smooth execution of training logistics and  scheduling
• Reliable administrative support for the Training Manager and trainers
• Positive learner experience before, during, and after training

Requirements

 Requirements

• Associate’s or Bachelor’s degree in education, business, communications, or related field OR equivalent      professional experience
• 1–3 years experience in training coordination, administration, or program support
• Experience working in an LMS or similar system strongly preferred

Skills & Competencies

• Strong organizational and time-management skills
• High attention to detail and accuracy
• Clear written and verbal communication skills
• Proficiency with Microsoft Office and Google Workspace
• Comfortable coordinating multiple priorities in a  fast-paced environment
• Team-oriented and service-minded approach

Behavioral Qualifications

• Alignment with Harmar’s Core Values
• Professional, proactive, and dependable
• Comfortable supporting others behind the scenes
• Willingness to assist with hands-on tasks in a team environment