Hotel Front Desk Supervisor, The Gideon Putnam

Delaware North Parks and Resorts is seeking a seasonal full-time Hotel Front Desk Supervisor to join our team at The Gideon Putnam in Saratoga Springs, New York. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.

If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.

Join our fun, collaborative team at The Gideon Putnam Resort and Spa. Located in Saratoga Springs, New York, there's so much to do in our small town, including weekly live music events, world-class horse racing, natural mineral springs, walking trails, and golf courses.

• Health, dental, and vision insurance*
• 401 (k) with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free shift meal
• Employee discounts, including 30% off at restaurants and retail stores
• Friends and family discount on lodging
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

Delaware North is the food and beverage, retail, and lodging partner at The Gideon Putnam, dating back to 2008. Set in Saratoga Spa State Park, The Gideon Putnam is a 7-minute walk from Saratoga Performing Arts Center and 7 miles from the boutique shops and restaurants of downtown Saratoga.

• Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions
• Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints
• Implement policies, procedures, and service standards in conjunction with management
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members
• Handle cash; maintain records pertaining to inventory, team, orders, and supplies

• At least three years of experience in hospitality, front desk experience is preferred
• Prior supervisory experience preferred
• Computer literate in MS Office programs; some experience with property management systems preferred
• Must be fluent in English language both spoken and written
• No college degree required