Interim Assistant General Manager

AutoCamp is seeking a dynamic, service-oriented Interim Assistant General Manager to join our team! AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world's top outdoor destinations -- we call it Outdoor Hospitality. If you consider yourself a creative problem solver who always finds a way to get it done, we invite you to apply to AutoCamp to join our adventure.

 

What's in it for you? When you join AutoCamp you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! AutoCamp provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

 

Work Today, Get Paid today, with Daily Pay!

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Marketplace Discounts on event tickets, electronics, gym memberships + more!

 

Our Company: AutoCamp is a division of Schulte Hospitality Group, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

 

ESSENTIAL RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

Guest Satisfaction

• Focus on creating memorable guest and associate experiences
• Be available during peak hours to assist the front desk (Guest Experience) team and interact with guests on a daily basis
• Review daily arrival lists for special comments, including VIP's. Provide welcome amenities and ensure all special requests are followed up by the front desk team
• Interact professionally with guests, clients, and associates in all email, telephone and face to face interactions
• Respond within 24 hours to all guest email inquiries and comments.
• Review Guest Satisfaction Scores using Revinate and respond to guest alerts per AutoCamp SOP
• Exceed expectations of a TripAdvisor score of 4.5 or better
• Work closely with GM on special programming to enhance guest experience
• Create wow; provide Guest Delight and Positive First Impressions on a daily basis

Sales and Marketing

• Maintain a strong working relationship with sales team
• Participate in the hotel group sales process, primarily being available during busy group periods
• Be available for site visits for potential group bookings. Provide a Wow Factor.
• Assist in providing operational feedback on groups and events
• Participate in Pre-Con meetings with Leadership Team to review Group Resumes with the client and team

 

Food, Beverage and Retail

• Ensure food and beverage offerings are on brand and within budget guidelines
• Assist front office team in executing F&B plan
• Ensure the F&B and Retail in the market is fully stocked, organized and merchandised appropriately
• Order food and beverage supplies weekly
• Establish inventory controls and participate in month-end inventory and as needed
• Cover manager/supervisor shifts as required in Food, Beverage and Retail outlets

 

Front Desk and Housekeeping

• Ensure proper coverage at the front desk and support team members with guest needs to include receiving and checking guests in or out upon departure.
• Cover manager/supervisor shifts as required at Front Desk and/or Housekeeping

 

General Property Maintenance

• Work closely with GM, Maintenance, and Housekeeping Manager to improve property cleanliness
• Inspect 5 guest rooms per week to ensure quality and cleanliness. Walk the property daily, and provide feedback to the General Manager.
• Maintain cleanliness and organization of all public areas, including storerooms

 

People & Culture

• Support ongoing culture initiatives on property, including working with property Cultural Ambassadors, scheduling quarterly team member events, and supporting philanthropy projects
• Cultivate AutoCamp core values and culture by engaging and motivating team members
• Implement action plans based on property Happiness Survey results
• Recruit, hire, onboard, train new associates with a focus on cultural fit
• Work with Leadership Team to drive success across all departments
• Monitor labor and scheduling in adherence to budget guidelines
• Insure all associate worker's compensation incidents are documented following SOP
• Insure all guest incidents are properly documented per SOP
• Perform quarterly and annual performance reviews per SOP
• Works with People and Culture Manager on coaching, counseling and all disciplinary actions

 

Finance

• Responsible for hotel P&L for Rooms (shared by Front Desk & Housekeeping), F&B, and Retail
• Works closely with GM & corporate accounting team
• Focus on GOP margins and expenses to be in line with budget
• Review, approve and input invoices into accounting and expense report systems.
• Maintain accurate accounting files for each vendor
• Respond to accounting inquires and chargeback within 24 hours
• Take weekly/monthly inventory ordering supplies and operating equipment while adhering to monthly budget
• Track all purchases within budget guidelines
• Work with GM for approval of all non-budgeted expenses
• Participates in the annual budget process to create operating budget
• Assists with execution of annual and quarterly capital expense improvement plans

 

Other Duties include, but not limited to

• Respond to occasional after hours or emergency calls from guests and addressing issues promptly
• Special projects as assigned by GM
• Participate in all conference calls as required

 

EDUCATIONAL REQUIREMENTS AND PREFERENCES

• Strong verbal and written communication skills, including representing AutoCamp / Field Station and the property with the press
• Proficiency in Microsoft and Google Suite applications
• Strong math and quantitative reasoning skills
• Ability to solve problems in creative ways and with limited resources

 

DESIRED SKILLS AND EXPERIENCE

• A passion for the great outdoors
• 2+ years management experience in the hospitality industry or related industry

 

THE RIGHT PERSON WILL...

• Be well groomed and have a keen sense of style and an appreciation for good design.
• Practice thoroughness and an attention to detail.
• Possess excellent and attentive customer service.
• Be a creative problem solver who can find solutions when issues arise.

 

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

 

*AC Hospitality Management, LLC is an Equal Opportunity Employer.