Regional Area Manager

Position Summary: 

Reporting to the General Manager, Field Operations you will drive customer satisfaction through the ownership of the daily execution for designated branches, including order deliveries, technician services, warehousing/outside yard operations and customer service. 

Key responsibilities and essential job functions include, but are not limited to:

• Own execution and adherence to standards for all branch processes. 
• Lead, motivate, and hold accountable a team of front-line drivers, yard associates, and service technicians to achieve safety, service, productivity, and performance objectives.
• Responsible for management of location(s), P&L focusing on EBITDA, cost management, labor and overtime. 
• Uphold frontline employee safety through the regulation of safety policy compliance, behaviors, and the identification and execution of improvement opportunities. 
• Conduct monthly safety meetings with entire team.
• Perform accident investigations, working with the Safety team in building pro-active safety measures. 
• Foster and maintain a culture of safety, accountability, teamwork, and exceptional customer service.
• Direct all aspects of facility management, including maintenance, appearance, and safety compliance, to ensure operational readiness and a positive customer and employee experience. 
• Work with Customer Experience and Sales Departments to address and resolve customer issues.
• Collaborate with all corporate departments as needed and perform other duties as assigned by management.

Desired skills and experience:

• 8+ years in Operations, Customer Service, or Logistics roles. Facilities management experience is a plus. 
• Proven experience leading and managing large teams of service, operations, or logistics employees. 
• Bachelor's Degree strongly preferred or equivalent education/experience. 
• Demonstrated success in a number of diverse customer service and operations roles. 
• Extensive experience managing safe, efficient and effective operational delivery processes. 
• Ability to weigh trade-offs to arrive at a solution that is acceptable for both the customer & Paraco. 
• Experience providing a consistently high level of customer service. 
• Excellent written, verbal communication and interpersonal skills. 
• Experience managing and anticipating change and challenges. 
• "Team player" with demonstrated track record of collaboration with others to solve difficult problems and drive business improvement

Supervisory Management:

In addition to managing all drivers, techs, and yard associates, also manages an Operations Supervisor.

Compensation:

Base Range: $115k 

Travel:

75% travel between locations

25% in office at the Saugerties location

Hours:

Start time: 6:00 AM